At a Glance
- Tasks: Support teams, engage with customers, and manage tenancy services in a dynamic office.
- Company: Join Housing Plus Group, a leading housing and care provider in the West Midlands.
- Benefits: Earn £10.58 per hour, enjoy 25 days holiday, and access professional development.
- Other info: Inclusive culture with excellent growth opportunities and supportive training.
- Why this job: Kickstart your career while making a real difference in people's lives.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a proactive mindset.
The predicted salary is between 22000 - 22000 £ per year.
Location: Various locations across our Retirement Living Schemes
Salary: £10.58 per hour
Contract Type: Apprenticeship, 2 year fixed-term contract
At Housing Plus Group, we create places people are proud to call home. Are you a great communicator with a passion for helping people and staying organised? Do you want to kick-start your career in a supportive environment where no two days are the same? Join us as a Housing Apprentice and become part of a team that makes a real difference!
As a Housing Apprentice, you’ll be right at the heart of our operations—supporting teams, engaging with customers, and gaining hands-on experience in a busy and friendly office environment. You’ll play a vital role in helping our services run smoothly and efficiently while working towards a nationally recognised qualification.
What you’ll do:
- Deliver excellent customer service, answering queries with professionalism and empathy
- Support key administrative tasks, such as appointment booking, data entry, and document handling
- Help manage tenancy support services, assisting with lettings, rent queries, and resident requests
- Use IT systems to maintain accurate records and ensure efficient communication
- Learn how to guide people through debt relief options, grant applications, and financial planning
- Work collaboratively with colleagues and partners to improve service delivery
What you’ll gain:
- A Level 3 Housing and Property Qualification
- On the job training and real-world experience with guidance from experienced professionals
- Practical skills in administration, communication, and customer care
- Career development and progression opportunities
- A warm, inclusive team that values your growth and input
What we’re looking for:
- GCSE’s Grade 4 and above in English and Maths, or the equivalent is essential
- Strong communication and people skills
- The ability to stay organised and on top of tasks
- Confidence using computers, smartphones, and digital systems
- A friendly, proactive mindset and a passion for supporting others
- A commitment to regular attendance and personal development
- Full UK driving licence or willingness to work towards obtaining one
We can offer you:
- A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available
- 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period
- The option to join our contributory pension scheme
- Access to a dedicated Employee Healthcare Portal
- Eye care vouchers and a cycle to work scheme
About Us:
We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home. The way we work is shaped by three simple behaviours: Own it – make it happen, Improve it - move things forward, Live it – show understanding and compassion.
We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.
Our Inclusive Culture:
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.
Ready to Build Your Future?
Apply now and learn skills that matter — with people who value who you are and what you bring. Applications may close early based on business requirements.
Housing Apprentice: Kickstart Your Admin & Care Career in Telford employer: The Wrekin Housing Group Limited
At Housing Plus Group, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment. As a Housing Apprentice in Telford, you will not only gain valuable hands-on experience and a nationally recognised qualification but also enjoy a range of benefits including generous holiday entitlement, a contributory pension scheme, and access to employee healthcare resources. Join our dedicated team and embark on a rewarding career where your contributions truly make a difference in the lives of others.
Contact Details:
The Wrekin Housing Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Apprentice: Kickstart Your Admin & Care Career in Telford
✨Tip Number 1
Get to know the company! Research Housing Plus Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping people, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and care. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to kick-start your career with us.
We think you need these skills to ace Housing Apprentice: Kickstart Your Admin & Care Career in Telford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you’re genuinely excited about starting a career in housing and care!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of your communication and organisational skills that relate to the job description.
Be Professional Yet Friendly:While it’s important to maintain professionalism, don’t forget to let your personality come through. A friendly tone can make your application stand out and show us that you’d fit right into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at The Wrekin Housing Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Apprentice and what it entails. Familiarise yourself with the key responsibilities like customer service, administrative tasks, and supporting tenancy services. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Housing Apprentice, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with others, whether it's resolving a conflict or helping someone with a query. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Think of times when you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and keep track of important details, as this will highlight your ability to thrive in a busy office environment.
✨Embrace the Company Culture
Research Housing Plus Group's values and culture before your interview. They emphasise compassion, improvement, and ownership. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of creating places people are proud to call home.
