The Wrekin Housing Group Limited is seeking an experienced Customer Service Team Leader to lead a team of Customer Resolution Officers and Receptionists, delivering outstanding service at every interaction. You will coach and develop colleagues, oversee Same Day Repairs, resolve enquiries and complaints promptly, and monitor KPIs to drive continuous improvement across channels.
This permanent, 36-hour per week role is based in Telford with travel to our Stafford Contact Centre required; a
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Customer Service Team Lead - Elevate Customer Experience in Telford employer: The Wrekin Housing Group Limited
The Housing Plus Group is an exceptional employer, offering a supportive and inclusive work environment in Stafford/Telford. With a strong commitment to employee growth, we provide extensive benefits including generous holiday allowances, a contributory pension scheme, and access to health resources, ensuring our Case Consultants can thrive both personally and professionally while making a meaningful impact in the community.
Contact Details:
The Wrekin Housing Group Limited Recruitment Team
