At a Glance
- Tasks: Support customers with complex cases and promote safer communities.
- Company: Join a supportive and inclusive team at Housing Plus Group.
- Benefits: 25 days holiday, pension scheme, healthcare portal, and cycle to work scheme.
- Other info: Be part of an inclusive culture that values diversity and collaboration.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in housing management or related fields is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stafford/Telford - Hybrid
Hours: 36 hours per week
Contract Type: Permanent
About the role
We currently have a great opportunity for a Case Consultant to join our team. We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services. If you enjoy being part of a supportive and growing team, this would be the perfect role for you.
Day in the life of a Case Consultant
As a Case Consultant, you will act as the organisation's specialist lead for complex customer and community cases. Working closely with housing teams, senior leaders, and partner agencies, you will support the resolution of challenging situations involving anti‑social behaviour, safeguarding concerns, domestic abuse, tenancy sustainment, and vulnerability. Your expertise will help ensure customers receive the right support while promoting safer and more sustainable communities.
What we are looking for
- Significant experience in one or more of the following areas: complex housing management, tenancy sustainment, anti‑social behaviour (ASB), safeguarding, domestic abuse, or other related fields.
- Experience of working collaboratively with external partners, including Local Authorities, the NHS, Police, and wider community-based support services.
- A relevant professional qualification, or evidence of working towards one.
- Membership of, or a commitment to working towards membership of, an appropriate professional body.
- The ability to lead and coordinate complex case reviews, working effectively with operational teams, senior leaders, and external partners to achieve positive outcomes.
- A strong understanding of housing law, safeguarding responsibilities, and regulatory requirements, enabling you to make informed decisions, manage risk effectively, and ensure residents receive safe and compliant support.
What we can offer you
We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
Our Inclusive Culture
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.
Case Consultant in Telford employer: The Wrekin Housing Group Limited
The Housing Plus Group is an exceptional employer, offering a supportive and inclusive work environment in Stafford/Telford. With a strong commitment to employee growth, we provide extensive benefits including generous holiday allowances, a contributory pension scheme, and access to health resources, ensuring our Case Consultants can thrive both personally and professionally while making a meaningful impact in the community.
Contact Details:
The Wrekin Housing Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Case Consultant in Telford
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at The Wrekin Housing Group Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from The Wrekin Housing Group Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like The Wrekin Housing Group Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at The Wrekin Housing Group Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Case Consultant in Telford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to The Wrekin Housing Group Limited:Before hitting send, make sure to tailor your application specifically to The Wrekin Housing Group Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at The Wrekin Housing Group Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
