Bank Support Worker - Stoke-on-Trent

The following content displays a map of the jobs location - Stoke-on-Trent

Job Reference wrekinhousinggroup/TP/751/808

Number of Positions:

2

Contract Type:

£13.00 per hour

Working Hours:

0

Location:

Stoke-on-Trent

Closing Date:

25/09/2026

Job Category:

Care & Support

Region / Division:

Choices

Business Unit:

Care and Support

Job Introduction

Position: Bank Support Worker

Location: Stoke-on-Trent

Contact Type: Bank

Are you seeking a new challenge as a Bank Support Worker that allows you the opportunity to demonstrate a caring and compassionate nature, delivering excellent care and support services? If so, we would love to hear from you.

The role:

Bank Support Workers across our Schemes provide a diverse range of care to individuals with learning and physical disabilities along with safety, security and reassurance with a range of care options available to meet their personal needs. Our vibrant communities thrive on connection and joy, offering activities tailored to what our residents love most. Together, we create a warm, engaging environment where everyone feels valued and supported.

The roles and responsibilities as a Bank Support Worker include supporting our tenants with all aspects of daily living including preparing meals, financial support, social engagement, shopping support, appointments and activity support, as well as administering medication and domestic support.

We are looking for individuals who demonstrate the behaviours that underpin our organisational values, to ensure that the services to our customers are excellent. As a Bank Support Worker, you will be required to display the following values and behaviours:

• Own it – make it happen
• Improve it - move things forward.
• Live it – show understanding and compassion

People supporting in care, must also demonstrate the following values and behaviours:

• Caring - Placing individuals at the heart of the care, ensuring services are delivered with empathy, dignity, respect, inclusivity and integrity at all times
• Compassion - Requires a level of consideration, patience, empathy and understanding towards others people’s situation and their needs
• Communication - Always listen carefully, speak to people and act in a way that the person can understand
• Courage - Not to be fearful of trying new things to improve the quality of care and raise any concerns proactively
• Commitment - Provide a positive environment, with flexible and a proactive approach to our customer’s needs, helping to make each day special. Working collaboratively with colleagues and be accountable for providing services that make a positive difference to people’s lives.

Further details of the role, responsibilities and requirements are available in the Job description and Person Specification attached.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies ’ network.

This role will require an Enhanced DBS check.

*Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.