At a Glance
- Tasks: Support teams and engage with customers while gaining hands-on experience.
- Company: Join one of the West Midlands' largest housing and care providers.
- Benefits: Earn £10.58 per hour, enjoy 25 days holiday, and access professional development.
- Other info: Inclusive culture with excellent growth opportunities and supportive team environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: GCSEs in English and Maths, strong communication skills, and a proactive mindset.
The predicted salary is between 22000 - 22000 £ per year.
Location: Various locations across our Retirement Living Schemes
Salary: £10.58 per hour
Contract Type: Apprenticeship, 2 year fixed-term contract
At Housing Plus Group, We Create Places People Are Proud to Call Home. Are you a great communicator with a passion for helping people and staying organised? Do you want to kick-start your career in a supportive environment where no two days are the same? Join us as a Housing Apprentice and become part of a team that makes a real difference!
As a Housing Apprentice, you’ll be right at the heart of our operations—supporting teams, engaging with customers, and gaining hands-on experience in a busy and friendly office environment. You’ll play a vital role in helping our services run smoothly and efficiently while working towards a nationally recognised qualification.
What you’ll do:
- Deliver excellent customer service, answering queries with professionalism and empathy
- Support key administrative tasks, such as appointment booking, data entry, and document handling
- Help manage tenancy support services, assisting with lettings, rent queries, and resident requests
- Use IT systems to maintain accurate records and ensure efficient communication
- Learn how to guide people through debt relief options, grant applications, and financial planning
- Work collaboratively with colleagues and partners to improve service delivery
What you’ll gain:
- A Level 3 Housing and Property Qualification
- On the job training and real-world experience with guidance from experienced professionals
- Practical skills in administration, communication, and customer care
- Career development and progression opportunities
- A warm, inclusive team that values your growth and input
What we’re looking for:
- GCSE’s Grade 4 and above in English and Maths, or the equivalent is essential
- Strong communication and people skills
- The ability to stay organised and on top of tasks
- Confidence using computers, smartphones, and digital systems
- A friendly, proactive mindset and a passion for supporting others
- A commitment to regular attendance and personal development
- Full UK driving licence or willingness to work towards obtaining one
We can offer you:
- A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available.
- 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period.
- The option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
About Us:
We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home. The way we work is shaped by three simple behaviours: Own it – make it happen, Improve it - move things forward, Live it – show understanding and compassion.
We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.
Our Inclusive Culture:
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.
Ready to Build Your Future? Apply now and learn skills that matter — with people who value who you are and what you bring. Applications may close early based on business requirements.
Housing Apprentice employer: The Wrekin Housing Group Limited
At Housing Plus Group, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment. As a Housing Apprentice, you'll not only gain valuable hands-on experience and a nationally recognised qualification but also enjoy a range of benefits including generous holiday entitlement, a contributory pension scheme, and access to employee healthcare resources. Join us in Telford, where your passion for helping others will be valued, and you'll have ample opportunities for personal and professional growth.
Contact Details:
The Wrekin Housing Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Apprentice
✨Tip Number 1
Get to know the company! Research Housing Plus Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Housing Apprentice, you'll be engaging with customers regularly. Role-play common scenarios with friends or family to build your confidence and ensure you can handle queries with professionalism and empathy.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and care. Building relationships can give you insider knowledge and potentially lead to referrals—plus, it shows your commitment to the field!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Housing Apprentice
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people shine through. We want to see that you’re genuinely excited about the role and how it fits into your career goals.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match what we’re looking for. Use examples from your past that demonstrate your communication skills and organisational abilities.
Be Professional Yet Friendly:While we love a friendly approach, remember to keep your tone professional. This is a customer service role, so showing that you can balance professionalism with warmth is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applicants. Plus, it’s super easy!
How to prepare for a job interview at The Wrekin Housing Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Apprentice and what Housing Plus Group stands for. Familiarise yourself with their mission to create places people are proud to call home. This will help you connect your answers to their values during the interview.
✨Show Off Your Communication Skills
As a Housing Apprentice, strong communication is key. Prepare examples of how you've effectively communicated in past roles or situations. Think about times when you’ve helped someone or resolved a query, as this will demonstrate your passion for helping others.
✨Be Organised and Proactive
During the interview, highlight your organisational skills. You might want to share how you manage tasks or keep track of appointments. Being proactive is also crucial, so think of instances where you took the initiative to improve a process or assist a colleague.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the training opportunities available or how the team collaborates to improve service delivery. It’s a great way to show you’re keen to learn and grow.
