Maintenance Manager in Telford

Location: Stafford, Telford and Wrekin

Hours: 36 hours per week

Contract: Permanent

Lead Change. Deliver Excellence. Shape the Future of Maintenance. At Housing Plus Group, we're transforming the way we deliver repairs and maintenance services to 80,000 customers across our communities. We're looking for exceptional Maintenance Managers to join our growing leadership team. Our managers work across a range of operational services including Customer Contact Centres, Responsive Repairs and Planned Maintenance, bringing together people, performance and customer service to deliver outstanding outcomes.

Each role has a different operational focus, so we're looking for experienced leaders with transferable skills, fresh ideas and a passion for delivering exceptional services. Whether your background is in operational delivery, repairs, planned works, customer operations or service improvement, if you're an inspiring leader who enjoys making a difference, we'd love to hear from you.

What you'll be doing:

• As a Maintenance Manager, you'll provide visible leadership across one of our maintenance functions, ensuring safe, efficient and customer-focused services are delivered every day.
• Depending on your role, you'll work across areas such as:
• Customer Contact Centre Operations – leading service delivery, turning operational insight into action by analysing performance, challenging inefficiencies, improving right-first-time delivery and bringing together maintenance, fleet, supply chain and support teams to deliver outstanding services.
• Responsive Repairs – Leading and developing a dispersed maintenance team, working collaboratively with Housing and wider organisational teams to deliver responsive, customer-focused repairs while maximising right-first-time completion and service performance.
• Planned Maintenance – Leading teams delivering planned maintenance programmes, working in partnership with Responsive Repairs colleagues to deliver planned-on-demand works where they provide the most appropriate solution, ensuring a seamless customer journey, high-quality outcomes and value for money.

A successful Maintenance Manager will:

• Lead, inspire and develop high-performing teams.
• Drive operational performance through data and insight.
• Build strong relationships across Housing, Property, Estates and Customer Services.
• Solve problems, make informed decisions and continually improve the service.
• Champion safe working, compliance and quality.

Who we're looking for:

We know the best leaders don't all follow the same career path. You may already be leading responsive repairs, planned maintenance, customer operations, property services or another operational service where people, performance and customer experience are at the heart of what you do. We're looking for someone who:

• Leads with energy, integrity and accountability.
• Inspires and develops people to achieve their best.
• Can adapt quickly to different operational environments.
• Uses data and insight to improve performance.
• Makes sound commercial and operational decisions.
• Thrives in a fast-paced environment where no two days are the same.
• Builds collaborative relationships across teams and services.
• Puts customers at the centre of every decision.

Please see the job description for the full list of essential and desirable criteria.

What we can offer you:

We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.

About Us:

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home. The way we work is shaped by three simple behaviours:

• Own it – make it happen
• Improve it - move things forward.
• Live it – show understanding and compassion

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.

Closing Date: 24th August

Interview Date: 2nd September

*We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.*

*We may close this vacancy early if we receive a high volume of applications.*

*If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.*

*Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.*