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- Tasks: Manage client accounts, build relationships, and provide excellent customer service.
- Company: Reputable independent business with a focus on trade and distribution.
- Benefits: Competitive salary, product discounts, free parking, and 22 days holiday.
- Why this job: Join a supportive team and grow your career while making meaningful connections.
- Qualifications: Confident communicator with a positive attitude; training provided.
- Other info: Enjoy team events, cycle to work scheme, and flexible working hours.
The predicted salary is between 26400 - 36000 £ per year.
Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact for future sales. Building a good rapport is key! This is not a hard selling sales role with cold calling - it’s sales through excellent customer service, so someone with the right personality, enthusiasm and drive will fit in well and be successful.
Overseeing your own client accounts your duties will include:
- Looking after and maintaining regular contact with a given portfolio of customers
- Maintain and grow business relationships by understanding regular requirements of the customer and potential upselling opportunities when a need arises.
- Provide an excellent customer service to all general inbound calls to the department.
- Processing orders from customers over the phone, by email and online via the company website
- Developing existing customer relationships and working to sales targets - there is no cold calling involved
- Handling a variety of inquiries relating to deliveries, returns, repairs or customer support
Skills, Personality and Experience Required:
- Telephone sales/customer service experience is an advantage but not essential as full training will be given - you must be confident picking up the phone!
- You have a positive attitude and will possess strong skills in administration and in customer communication (phone/email)
- Excellent time management skills, the ability to multi-task, and be happy to work on your own initiative as well as part of a team.
- Excellent communication skills and rapport building skills
Working hours Monday to Friday - 8.30am to 5pm (30 Mins lunch)
Salary & Rewards:
- £26,400 + OTE (£33,000 realistic in first year)
- Free parking available on site.
- Weekly training
- 22 days holiday + bank holidays + birthday off
- Product discounts
- Team events and 'away days'
- Cycle to work scheme
Account Manager in Waterlooville employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Waterlooville
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show genuine interest when you chat with them.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try role-playing with a friend or family member. Focus on building rapport and handling inquiries smoothly.
✨Tip Number 3
Be proactive in your follow-ups! After any conversation, send a quick email thanking them for their time and reiterating your enthusiasm for the role. It shows you're keen and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Account Manager in Waterlooville
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role. Remember, we’re looking for someone who can build rapport with customers!
Tailor Your Application: Make sure to customise your application to fit the Account Manager role. Highlight any relevant experience you have in customer service or sales, even if it’s not traditional sales. We love seeing how your unique background can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read. Use bullet points if it helps, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Workshop
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Since this role is all about building rapport and providing excellent service, think of examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. This will show that you understand the importance of customer satisfaction.
✨Practice Your Communication Skills
Since you'll be communicating mainly via phone and email, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you would handle customer interactions. This will help you feel more at ease during the actual interview.
✨Show Enthusiasm for the Role
Let your passion shine through! The company is looking for someone with the right personality and drive, so make sure to express your enthusiasm for the position and the opportunity to work with customers. Share why you’re excited about the chance to build relationships and contribute to the team.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.