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- Tasks: Lead and motivate a telemarketing team to achieve sales targets and provide excellent customer service.
- Company: Join a passionate company dedicated to nurturing its team and delivering top-notch service.
- Benefits: Enjoy flexitime, regular incentives, subsidised gym membership, and free lunch Fridays.
- Why this job: Be part of a supportive culture that values personal development and teamwork.
- Qualifications: Previous experience in managing sales teams and achieving performance targets is essential.
- Other info: Work Monday to Friday with a vibrant office atmosphere, including a pool table.
The predicted salary is between 24000 - 42000 £ per year.
Our client, who is very passionate about bringing the best service to their customers and clients, takes pride in providing the best supportive and nurturing working environment for the team. They are recruiting for a Team Manager whose values align with the business.
To be considered for the role, you must have previous experience in managing a sales-based team and driving business to meet performance targets, whilst maintaining excellence in client and customer service. You must be driven, proactive, and ensure all team members are supported with training and development in the role.
Duties and Responsibilities
- Day to day team management, being point of contact for general needs and requests of the team
- Motivate and support team members through regular communication and feedback
- Deliver training and coaching sessions to support personal development
- Build strong client partnerships, ensuring regular and effective communication
- Build and manage pipelines, ensuring consistent client contact and retention
- Take ownership of team KPIs and targets
- Monitor and enforce compliance to company policies and procedures
- Deal with escalations, finding solutions and resolutions
- Monitor campaigns to exceed expectations, making continual progress and implementing solutions for improvement where needed
Skills and Experience
- Has experience managing teams and achieving performance targets
- Thrives in a fast-paced, client-focused sales environment
- Demonstrates strong communication and interpersonal skills
- Shows initiative, motivation, and a positive, solution-driven attitude
- Is committed to personal development and progression
Working Hours
Monday to Friday 8.30am - 5.30pm, Monday to Thursday 8.30am - 3pm Friday
Salary and Reward
£30,000 basic + OTE, Flexitime, Regular Incentives & Rewards, Subsidised Gym Membership, Free Lunch Friday, Dress Down, Pool Table
Team Manager - Telemarketing employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Telemarketing
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they pride themselves on a supportive environment, be ready to discuss how your management style aligns with their commitment to nurturing team members.
✨Tip Number 2
Prepare examples of how you've successfully motivated and developed your team in previous roles. Highlight specific instances where your leadership directly contributed to achieving performance targets.
✨Tip Number 3
Research common challenges in telemarketing and think about solutions you've implemented in the past. Being able to discuss these will show your proactive approach and problem-solving skills.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company’s expectations and culture, which can help you tailor your approach during the interview process.
We think you need these skills to ace Team Manager - Telemarketing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing sales teams and achieving performance targets. Use specific examples that demonstrate your ability to motivate and support team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team management. Mention how your values align with the company's mission and how you can contribute to their supportive working environment.
Showcase Relevant Skills: Emphasise your strong communication and interpersonal skills in your application. Provide examples of how you've successfully built client partnerships and managed team KPIs in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Workshop
✨Show Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and motivate a sales team. Prepare examples of how you've successfully managed teams in the past, focusing on how you supported their development and drove performance.
✨Emphasise Client Relationships
Since the role involves building strong client partnerships, be ready to discuss your experience in maintaining client relationships. Share specific instances where your communication skills led to successful outcomes.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding escalations and compliance issues. Think of scenarios where you found effective solutions and be prepared to explain your thought process.
✨Highlight Your Training Experience
Training and coaching are key responsibilities in this role. Be prepared to talk about your approach to training team members, including any specific methods or tools you’ve used to enhance their skills and performance.
