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- Tasks: Lead and motivate a dynamic telemarketing team to achieve sales targets and deliver exceptional client service.
- Company: Passionate company focused on nurturing talent and providing top-notch customer service.
- Benefits: Competitive salary, uncapped OTE, flexitime, gym membership, and fun incentives.
- Why this job: Join a supportive environment where you can grow and make a real impact in sales.
- Qualifications: Experience in managing sales teams and achieving performance goals.
- Other info: Enjoy a vibrant workplace with regular rewards and a relaxed dress code.
The predicted salary is between 30000 - 50000 £ per year.
Our client, who is very passionate about bringing the best service to their customers and clients, takes pride in providing the best supportive and nurturing working environment for the team. They are recruiting for a Team Manager whose values align with the business.
To be considered for the role, you must have previous experience in managing a sales-based team and driving business to meet performance targets, whilst maintaining excellence in client and customer service. You must be driven, proactive, and ensure all team members are supported with training and development in the role.
Duties and Responsibilities- Day to day team management, being point of contact for general needs and requests of the team.
- Motivate and support team members through regular communication and feedback.
- Deliver training and coaching sessions to support personal development.
- Build strong client partnerships, ensuring regular and effective communication.
- Build and manage pipelines, ensuring consistent client contact and retention.
- Take ownership of team KPIs and targets.
- Monitor and enforce compliance to company policies and procedures.
- Deal with escalations, finding solutions and resolutions.
- Monitor campaigns to exceed expectations, making continual progress and implementing solutions for improvement where needed.
- Has experience managing teams and achieving performance targets.
- Thrives in a fast-paced, client-focused sales environment.
- Demonstrates strong communication and interpersonal skills.
- Shows initiative, motivation, and a positive, solution-driven attitude.
- Is committed to personal development and progression.
Monday to Friday (Flexitime around core hours available) 8.30am - 5.30pm Monday to Thursday, 8.30am - 3pm Friday.
Salary and Reward£30,000 basic + OTE (£12-15k OTE year one, £20k - £25k onward - Uncapped). Flexitime. Regular Incentives & Rewards. Subsidised Gym Membership. Free Lunch Friday. Dress Down. Pool Table.
Team Manager - Telemarketing employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Telemarketing
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and how they treat their team. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their supportive environment.
✨Tip Number 2
Practice your communication skills! Since this role is all about motivating and supporting your team, make sure you can clearly express your thoughts and ideas. Try doing mock interviews with friends or family to get comfortable with articulating your experience and vision.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you’ve previously managed teams and driven performance. Use specific examples to illustrate how you’ve motivated team members and achieved targets, as this will demonstrate your capability to excel in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Manager - Telemarketing
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with our commitment to excellent customer service and a supportive team environment.
Highlight Relevant Experience: Make sure to showcase your previous experience in managing sales teams. We’re looking for specific examples of how you’ve driven performance and supported your team members in achieving their targets.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Workshop
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Since they pride themselves on customer service and a supportive environment, think about how your own values align with theirs. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to motivate and support your team. Prepare examples of how you've successfully managed a sales-based team in the past. Highlight specific instances where you drove performance and supported team members through training and development. This will show them you have the experience they're looking for.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding escalations and client relationships. Think of scenarios where you’ve had to find solutions under pressure. Practising these responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their approach to team development or how they measure success in client partnerships. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
