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- Tasks: Assist customers in French via phone, text, social media, and email.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Competitive salary, free breakfast, snacks, and casual dress code.
- Why this job: Make a real difference by helping customers while working in a fun environment.
- Qualifications: Fluent in French with strong customer service skills.
- Other info: 6-month contract with flexible weekend work from home.
The predicted salary is between 20800 - 21600 £ per year.
Our client is looking for a French Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the French market, so a fluent French speaker is required. The role would start in February and is a 6-month contract initially.
Main Duties
- Reply to customer enquiries via a digital ticketing system through a range of channels
- Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
- Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
- Work collaboratively with teams across the business to uphold and improve customer service ratings
Skills and Knowledge
- Fluent French speaking and written
- You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency
- Positive approach and creative thinker
- Enthusiastic and self-motivated
- Extensive customer service experience
Salary, Hours and Benefits
- £26-27K per annum
- 37.5-hour week
- 6-month contract
- Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
- Office based, amazing working environment
- Breakfast supplied daily
- Free parking
- Free refreshments and snacks
- Casual dress code
French Customer Service Advisor in Southampton employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Customer Service Advisor in Southampton
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! If you have experience in customer service, think of specific examples where you went above and beyond for a customer. These stories will make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces!
We think you need these skills to ace French Customer Service Advisor in Southampton
Some tips for your application 🫡
Show Off Your French Skills: Since this role is all about helping our French-speaking customers, make sure to highlight your fluency in French. Use it in your application where relevant, and don’t shy away from showcasing any previous experience you have in customer service roles that required French.
Tailor Your Application: We want to see how you fit into our fast-paced environment! Make sure to tailor your CV and cover letter to reflect your experience in similar roles. Mention specific examples of how you've delivered high-quality customer service in the past.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application shows us that you care about the little things, which is super important in customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Workshop
✨Brush Up on Your French
Since this role requires fluent French speaking and writing, make sure to practice your language skills before the interview. Try to engage in conversations or write responses in French to get comfortable with the terminology you might use in customer service.
✨Know the Company and Its Values
Research the company’s mission and values, especially how they relate to customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might face, such as handling complaints or resolving issues. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Enthusiasm and Positivity
During the interview, let your enthusiasm shine through! A positive attitude is key in customer service roles. Share why you love helping customers and how you approach challenges creatively, as this will resonate well with the interviewers.
