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For Companies At a Glance
- Tasks: Help customers with enquiries via phone, text, social media, and email.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Earn £25K, enjoy free parking, refreshments, and a casual dress code.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and a positive, creative mindset.
- Other info: Work in a supportive environment with opportunities for growth.
The predicted salary is between 25000 - 25000 £ per year.
Our client is looking for Customer Support Advisors with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media and Email.
Main Duties
- Reply to customer enquiries via a digital ticketing system through a range of channels
- Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
- Follow standard processes at all times to ensure a smooth experience with returns, exchanges, etc.
- Work collaboratively with teams across the business to uphold and improve customer service ratings
Skills and Knowledge
- You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
- Positive approach and creative thinker.
- Enthusiastic and self-motivated.
- Extensive customer service experience.
Salary, Hours and Benefits
- £25K (£12.82 per hour)
- 37.5-hour week
- 5/6 months contract
- Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
- Office based, lovely working environment
- Free parking
- Free refreshments
- Casual dress code
Customer Support Advisor in Southampton employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common queries and how you'd handle them. This will prepare you for any role-play or situational questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we review candidates!
We think you need these skills to ace Customer Support Advisor in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Show Your Enthusiasm: Let your passion for helping customers shine through in your written application. A positive and enthusiastic tone can really make you stand out to us!
Be Clear and Concise: When answering questions or providing examples, keep it straightforward. We appreciate clarity and brevity, so get to the point while still giving us enough detail to understand your experience.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at The Workshop
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service before your interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you delivered high-quality service, as this will show your potential employer that you can thrive in a fast-paced environment.
✨Familiarise Yourself with Digital Tools
Since the role involves using a digital ticketing system, it’s a good idea to familiarise yourself with similar tools. If you’ve used any customer support software or platforms, be prepared to talk about them. This shows that you’re tech-savvy and ready to hit the ground running.
✨Practice Your Communication Skills
As a Customer Support Advisor, clear communication is key. Practice answering common customer queries out loud, focusing on clarity and empathy. You might even want to role-play with a friend to simulate the interview experience. This will help you feel more confident when discussing how you would handle customer interactions.
✨Show Enthusiasm and Positivity
Employers love candidates who are enthusiastic and self-motivated. During your interview, let your passion for helping customers shine through. Share stories that highlight your positive approach and creative thinking when solving problems. This will make you stand out as a candidate who truly cares about customer satisfaction.
