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- Tasks: Coordinate engineers, manage client enquiries, and keep operations running smoothly.
- Company: Join a dynamic team focused on delivering exceptional service and support.
- Benefits: Enjoy 26 days holiday, private medical, and a contributory pension.
- Why this job: Perfect for organised individuals who thrive in fast-paced environments and love problem-solving.
- Qualifications: Strong planning skills, attention to detail, and proficiency in Word, Excel, and Outlook required.
- Other info: On-call duty once every four weeks after training.
The predicted salary is between 20800 - 36400 £ per year.
Our client seeks a Service Co-ordinator with excellent organisational skills, attention to detail, and a proactive attitude. This is a varied and exciting role, ideal for someone who takes pride in their work and enjoys the challenge of coordinating engineers, managing client enquiries, preparing quotes and paperwork, and helping to keep things running smoothly behind the scenes. It's a fast-paced, varied position ideal for someone organised, proactive, and customer-focused.
Main Duties
- Plan, organise, and assign jobs to teams based on availability, location, and skill set
- Manage and update schedules in real time to accommodate changes, cancellations, or urgent requests
- Plan and coordinate travel arrangements to maximize efficiency and cost-effectiveness
- Coordinate resources, materials, and tasks to ensure projects stay on track
- Act as a point of contact between our clients and internal teams
- Ensure clear and timely communication of project updates and changes
- Maintain accurate records using planning software and CRM
- Assist with proposals and invoicing for projects worked
- Ensure compliance with company procedures and industry standards
- Identify scheduling conflicts or inefficiencies and implement solutions
- Optimise workforce allocation to reduce downtime and travel costs
You will work on-call once every four weeks for one week to ensure out of hours issues are covered (once training is completed).
Skills and Experience
- Excellent planning and organisational skills
- Excellent written and verbal communication and influencing skills
- Excellent team-player/enjoys working in a small team
- Able to build and maintain good relationships with customers and engineers
- Excellent attention to detail
- Able to work on own initiative, manage time and workload effectively
- Good working knowledge of Word, Excel and Outlook.
Salary and Benefits
- £26K
- 26 days holiday, plus bank holidays
- 35-hour work week
- Private Medical
- Contributory company pension
- Regular team and company events
- On-call bonus
Service Co-Ordinator employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator
✨Tip Number 1
Familiarise yourself with the tools and software mentioned in the job description, such as planning software and CRM systems. Being able to demonstrate your proficiency in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of how you've successfully managed schedules or coordinated teams in previous roles. Highlighting your organisational skills and ability to handle multiple tasks will resonate well with the hiring team.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their operations and challenges will allow you to ask insightful questions during the interview, demonstrating your genuine interest in the role and the company.
✨Tip Number 4
Showcase your customer service skills by preparing to discuss how you've built and maintained relationships with clients in the past. This is crucial for a Service Co-Ordinator, and sharing specific examples will help you stand out.
We think you need these skills to ace Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and attention to detail. Include specific examples of how you've successfully coordinated projects or managed schedules in the past.
Craft a Compelling Cover Letter: In your cover letter, express your proactive attitude and customer-focused approach. Mention how your experience aligns with the responsibilities of the Service Co-ordinator role, such as managing client enquiries and coordinating resources.
Showcase Relevant Skills: Emphasise your proficiency in Word, Excel, and Outlook. Provide examples of how you've used these tools to optimise workflows or maintain accurate records in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Workshop
✨Showcase Your Organisational Skills
As a Service Co-ordinator, your ability to plan and organise is crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed schedules or coordinated teams. Highlight any tools or methods you used to stay organised.
✨Demonstrate Proactive Problem-Solving
This role requires a proactive attitude, so think of instances where you identified issues before they became problems. Share how you implemented solutions effectively, especially in fast-paced environments, to show that you can think on your feet.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your ability to maintain good relationships with clients and team members.
✨Familiarise Yourself with Relevant Software
Since the job involves using planning software and CRM systems, it’s beneficial to mention any experience you have with these tools. If you're not familiar with them, do some research beforehand to understand their functionalities, which will show your willingness to learn and adapt.
