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- Tasks: Support customers by resolving complaints and managing caseloads with empathy and creativity.
- Company: Dynamic company focused on customer satisfaction and complaint resolution.
- Benefits: Competitive pay, supportive training, and a chance to make a real difference.
- Why this job: Join a team where your passion for helping others can shine and create positive change.
- Qualifications: Experience in complaints handling and strong communication skills are essential.
- Other info: Fast-paced environment with opportunities for personal growth and development.
The predicted salary is between 17 - 18 £ per hour.
Do you have experience in supporting customers with problems and complaints and enjoy supporting them through to resolution? If so, this role may be for you.
With training, you'll be responsible for a caseload of complaints, taking ownership and managing through to resolution, working within company policy frameworks and Ombudsman requirements for complaint handling. You'll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to customers and creatively finding ways to put things right.
You’ll need to be able to manage a caseload, be organised, good at record keeping, driven to meet performance targets, whilst meeting quality assurance measures on all written responses.
Skills and Experience- Previous experience in complaints handling, ideally with some knowledge of the housing sector.
- Confident communication skills, both verbally and in writing.
- You’ll have a genuine passion for helping people, with the ability to calm down difficult situations whilst always remaining professional.
- Ability to work in a fast-paced environment, with excellent time management and prioritising skills.
- Experience in a customer focused/customer facing role, preferably within a complaints team.
Working Hours
Monday to Friday - 37 hours per week - Office Hours
Pay
£17 - £18 per hour
Customer Resolutions Advisor in Portsmouth employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Advisor in Portsmouth
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach in interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting customers, being able to articulate your thoughts clearly and empathetically will set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've successfully resolved complaints. This will help you demonstrate your problem-solving abilities and show that you can handle tough situations with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Resolutions Advisor in Portsmouth
Some tips for your application 🫡
Show Your Customer Support Skills: Make sure to highlight your experience in handling customer complaints. We want to see how you've supported customers through tough situations and what steps you took to resolve their issues.
Be Organised and Detail-Oriented: Since you'll be managing a caseload, it's crucial to demonstrate your organisational skills. Share examples of how you've kept track of complaints and ensured all records are up to date.
Communicate Clearly: Your written communication needs to shine! Use clear and concise language in your application. We love seeing candidates who can express themselves well, especially when it comes to resolving conflicts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The Workshop
✨Know Your Stuff
Before the interview, brush up on your knowledge of complaint handling and the housing sector. Familiarise yourself with common issues customers face and think about how you would resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Show Empathy
During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you successfully calmed down a difficult situation or resolved a complaint. This will highlight your passion for helping people and your strong communication skills.
✨Organise Your Thoughts
Since the role involves managing a caseload, it’s crucial to showcase your organisational skills. Prepare a few examples of how you've effectively managed multiple tasks or complaints in previous roles. This will reassure the interviewer that you can handle the fast-paced environment they’re looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to customer resolutions or how they measure performance targets. This shows your genuine interest in the role and helps you understand if the company is the right fit for you.
