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- Tasks: Provide top-notch customer support in French across various channels.
- Company: Join a dynamic team focused on delivering exceptional service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Fluent in French with strong communication skills.
- Other info: Fast-paced environment perfect for those who thrive on challenges.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking for a French Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email.
French Customer Service Advisor employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Customer Service Advisor
✨Tip Number 1
Brush up on your French! Make sure you're comfortable speaking and writing in French, as you'll be dealing with customers in their native language. Practise common customer service scenarios to boost your confidence.
✨Tip Number 2
Get familiar with the company’s products and services. Knowing what you’re talking about will help you provide top-notch support and impress during interviews. Do a bit of research and come prepared with questions!
✨Tip Number 3
Show off your communication skills! Whether it’s over the phone or through social media, being clear and friendly is key. Practise active listening and think about how you can make every interaction positive.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that interview. Plus, it shows you’re serious about joining the team. Don’t miss out on the chance to stand out!
We think you need these skills to ace French Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially if you've worked online or over the phone. We want to see how you’ve delivered high-quality support in fast-paced environments!
Show Off Your Language Skills: Since this role is for a French-speaking advisor, don’t forget to showcase your language proficiency. Include any relevant qualifications or experiences that demonstrate your fluency in French.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you explain why you’re the perfect fit for the role without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Workshop
✨Brush Up on Your French
Make sure your French language skills are sharp! Practice common customer service phrases and responses, as you might be asked to demonstrate your fluency during the interview. Being able to switch between English and French smoothly will show that you're ready for the role.
✨Know the Company Inside Out
Research the company thoroughly. Understand their products, services, and customer service philosophy. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully handled customer inquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Passion for Customer Service
During the interview, convey your enthusiasm for helping customers. Share stories that highlight your commitment to providing excellent service, especially in fast-paced environments. This will demonstrate that you’re not just looking for a job, but that you truly care about customer satisfaction.
