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For Companies At a Glance
- Tasks: Support customers with tech issues and improve processes while ensuring data security.
- Company: Join a dynamic team in a leading IT support company.
- Benefits: Competitive salary, weekly pay, pension, and on-site parking.
- Why this job: Make a difference by helping customers and enhancing your tech skills.
- Qualifications: Customer service experience and a passion for problem-solving.
- Other info: Enjoy a structured work environment with opportunities for growth.
The predicted salary is between 26000 - 28000 £ per year.
Main Duties
- Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules.
- Creation of both internal and external reports requiring a good working knowledge of MS Excel.
- Build and carry out daily tasks to support our processes and contribute to process improvement and documentation.
- Processing and submission systems - Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details.
- Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure.
- Support the testing and onboarding of customers across our product range.
- Support the testing team for all transaction types, using external specifications to validate testing.
Skills and Experience
- Previous Customer Service experience and first line or second line support or helpdesk knowledge.
- Strong technical mindset with a knack for troubleshooting.
- Good time management, attention to detail, clear communication, and good interpersonal customer service skills.
- Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team.
- Flexible in approach to work.
- Experience working with Windows operating systems and Office 365.
- Good English literacy and language skills, translating technical into plain English.
- A trustworthy individual who is not afraid to ask for help if needed.
- Confident decision-maker and able to demonstrate sound judgement.
- Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks.
- Desire and experience to improve processes and controls using your creative thinking.
- Good analytical skills.
- Good at problem solving including identifying, analysing, and solving problems on behalf of customers.
Other Details
- £26-28K - paid weekly.
- Temp to Perm.
- On site parking.
- Pension.
- Fully on-site role.
- 36.5 hour working week - day shift.
IT Support Helpdesk in Fareham employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Helpdesk in Fareham
✨Tip Number 1
Get your networking game on! Reach out to people in the IT support field, join relevant groups on LinkedIn, and don’t be shy about asking for advice or referrals. You never know who might have a lead on that perfect job!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when it’s time to shine. Focus on showcasing your customer service experience and technical troubleshooting skills – they’re key for this role.
✨Tip Number 3
Stay organised! Keep track of the jobs you’ve applied for and follow up if you haven’t heard back. A little persistence can go a long way in showing your enthusiasm for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace IT Support Helpdesk in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your customer service experience and any helpdesk knowledge you have. We want to see how your skills match what we're looking for!
Show Off Your Technical Skills: Since this role requires a strong technical mindset, don’t shy away from showcasing your troubleshooting abilities. Mention any experience with Windows operating systems and Office 365 to catch our eye!
Be Clear and Concise: When writing your application, keep it straightforward. Use plain English to explain your experiences and skills, especially when translating technical jargon. We appreciate clarity and good communication!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Workshop
✨Know Your Tech Stuff
Brush up on your technical knowledge, especially around Windows operating systems and Office 365. Be ready to discuss troubleshooting scenarios you've encountered in previous roles, as this will show your strong technical mindset.
✨Master MS Excel
Since you'll be creating reports, make sure you're comfortable with MS Excel. Familiarise yourself with functions and features that can help you present data clearly. You might even want to prepare a quick example of how you've used Excel in the past.
✨Show Off Your Customer Service Skills
Prepare examples from your previous customer service experience that highlight your clear communication and problem-solving skills. Think about times when you turned a negative situation into a positive outcome for a customer.
✨Be Organised and Structured
Demonstrate your ability to manage time and handle multiple tasks. You could mention specific strategies you use to stay organised, especially when dealing with competing pressures. This will show that you can thrive in a busy environment.