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- Tasks: Provide top-notch customer service and process orders via phone, webchat, and email.
- Company: Join a leading logistics and construction specialist with a supportive team culture.
- Benefits: Earn a competitive salary, bonuses, 25 days holiday, and a workplace pension.
- Why this job: Make a real impact by helping customers while boosting your earnings with upselling.
- Qualifications: Strong communication skills and attention to detail are essential for success.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Our client, a specialist within the logistics and construction industry, is looking to recruit an experienced and professional Sales Support Advisor who has the skills and competencies to successfully secure and process orders over the telephone, webchat, and via email. This is not a cold calling sales opportunity. This is a fast-paced role where attention to detail and coordination skills will be required, alongside enjoying dealing with customers and building rapport. You have a great opportunity to gain additional bonuses whilst dealing with inbound sales, which is a real salary booster! Due to lack of public transport in the location, own transport will be required.
Role key tasks:
- Providing a high level of customer service over the telephone, webchat, and email
- Securing an order by converting an enquiry into a confirmed order
- Processing orders and bookings with accuracy
- Dealing with customer enquiries and queries
- Upselling products/services wherever possible to maximise an order
- Taking payment details and processing the payment
- Various general office administration duties
- Supporting other members of the team
An ideal candidate will have:
- An excellent telephone and written manner - remaining friendly, polite, and professional
- Great communication, interpersonal, and IT skills
- Very good attention to detail to ensure accuracy of information, e.g. correct address, postcode, contact numbers, and location
- Good organisation skills with the ability to use own initiative
- Reliable, flexible, and adaptable
- Hardworking and conscientious
- Positive, motivated, and pro-active
- Ability to remain calm and patient when under pressure
- Ability to work within a busy and fast-paced customer-focused sales environment
Salary and Reward:
- £29,800
- Company and personal quarterly bonus scheme
- Monthly upselling bonus scheme
- 25 days holiday + BH which increases with length of service
- Workplace pension scheme
- Free uniform
- Free parking
Working Hours:
- 9 hours each day (includes 1-hour unpaid lunch break) working between the hours of 7.00 am to 5.30 pm Monday to Friday (7 am - 4 pm / 8 am - 5 pm / 8.30 am - 5.30 pm)
- Saturday morning from 8.00 am to 12.00 pm on a rota basis (1 weekend in 9 at present)
Inbound Sales Advisor in Fareham employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Advisor in Fareham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. Focus on being friendly, professional, and clear in your responses.
✨Tip Number 3
Prepare for common customer scenarios. Think about how you'd handle different types of inquiries or complaints. This will help you feel more confident and ready to impress during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Inbound Sales Advisor in Fareham
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about dealing with customers, make sure your written application reflects your excellent communication skills. Use a friendly and professional tone, just like you would on the phone or in an email.
Be Detail-Oriented: Attention to detail is key in this fast-paced environment. Double-check your application for any typos or errors, especially when it comes to your contact information. We want to see that you can keep things accurate right from the start!
Highlight Relevant Experience: If you've got experience in sales support or customer service, don’t hold back! Share specific examples of how you've successfully handled customer enquiries or processed orders. This will show us you're ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The Workshop
✨Know the Company Inside Out
Before your interview, take some time to research the company and its role in the logistics and construction industry. Understanding their services and values will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your excellent telephone and written communication skills. Practice answering common questions clearly and concisely, and think about examples where you've successfully built rapport with customers.
✨Highlight Your Attention to Detail
Given the importance of accuracy in processing orders, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness has led to positive outcomes, such as preventing errors or enhancing customer satisfaction.
✨Prepare for Fast-Paced Scenarios
This role is all about working efficiently under pressure. Think of examples from your past experiences where you've thrived in a busy environment. Be ready to explain how you manage your time and prioritise tasks while maintaining a high level of customer service.
