Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, process orders, and provide top-notch service via phone and email.
- Company: Join a reputable independent business thriving in trade and distribution.
- Benefits: Enjoy free parking, product discounts, 22 days holiday, and team events.
- Why this job: Perfect for those who love building relationships and want a supportive work culture.
- Qualifications: No experience needed; just bring your enthusiasm and communication skills!
- Other info: Work Monday to Friday, with realistic earnings of £30,000 in your first year.
The predicted salary is between 25400 - 30000 £ per year.
Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact for future sales – Building a good rapport is key!
This is not a hard selling sales role with cold calling – it\’s sales through excellent customer service, so someone with the right personality, enthusiasm and drive will fit in well and be successful.
Overseeing your own client accounts your duties will include…
- Looking after and maintaining regular contact with a given portfolio of customers
- Maintain and grow business relationships by understanding regular requirements of the customer and potential upselling opportunities when a need arises.
- Provide an excellent customer service to all general inbound calls to the department.
- Processing orders from customers over the phone, by email and online via the company website
- Developing existing customer relationships and working to sales targets – there is no cold calling involved
- Handling a variety of inquiries relating to deliveries, returns, repairs or customer support
Skills, Personality and Experience Required
- Telephone sales/customer service experience is an advantage but not essential as full training will be given – you must be confident picking up the phone!
- You have a positive attitude and will possess strong skills in administration and in customer communication (phone/email)
- Excellent time management skills, the ability to multi-task, and be happy to work on your own initiative as well as part of a team.
- Excellent communication skills and rapport building skills
Working hours
Monday to Friday – 8.30am to 5pm (30 Mins lunch)
Salary & Rewards
£25,400 + OTE (£30,000 realistic in first year)
- Free parking available on site.
- Weekly training
- 22 days holiday + bank holidays + birthday off
- Product discounts
- Team events and \’away days\’
- Cycle to work scheme
Customer Service Account Manager in Waterlooville employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Manager in Waterlooville
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of customer interaction, being able to convey information clearly and build rapport quickly is essential.
✨Tip Number 3
Showcase your ability to manage time and multitask. Think of examples from your past experiences where you've successfully handled multiple responsibilities, as this will be crucial in managing client accounts.
✨Tip Number 4
Demonstrate your positive attitude and willingness to learn during any interactions. Employers value candidates who are eager to grow and adapt, especially in a customer service environment.
We think you need these skills to ace Customer Service Account Manager in Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved telephone communication. Emphasise your ability to build rapport and maintain client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your positive attitude and strong communication skills.
Showcase Your Customer Service Skills: Provide examples of how you've successfully handled customer inquiries or built relationships in past roles. This could include situations where you upsold products or resolved issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Workshop
✨Show Your Enthusiasm
Make sure to convey your enthusiasm for the role during the interview. Since this position relies heavily on building rapport with customers, demonstrating a positive attitude and genuine interest in helping clients will set you apart.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in this role. Be ready to discuss how you would handle inquiries or issues, showcasing your problem-solving skills and ability to maintain excellent customer service.
✨Highlight Your Communication Skills
Since the job involves a lot of communication via phone and email, be prepared to discuss your previous experiences in these areas. Share examples of how you've successfully built relationships with customers and handled their needs effectively.
✨Demonstrate Time Management Abilities
The role requires excellent time management and multitasking skills. Be ready to provide examples of how you've managed multiple tasks or priorities in the past, showing that you can work independently while still being part of a team.
