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- Tasks: Be the friendly voice for customers, managing bookings and ensuring smooth operations.
- Company: Join a busy team in Basingstoke with a focus on customer service excellence.
- Benefits: Earn £13.50 per hour, enjoy flexible working after training, and receive full training.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Experience in customer service or administration, strong IT skills, and great communication.
- Other info: Work 37 hours a week with potential for hybrid working after training.
The predicted salary is between 13 - 16 £ per hour.
Our client is going through a very busy period at present and looking for additional administrative and customer service support in their offices in Basingstoke.
If you have experience working in fast-paced customer service environments and possess great IT skills this may be ideal for you. You will have a confident telephone manner, great attention to detail and enjoy working in an environment where duties are varied. Full training will be given.
Duties:- You will be a helpful point of contact for customers, contractors, and trades staff mostly by phone.
- You will ensure the most effective and efficient booking and scheduling of appointments for works.
- Use an appointment/booking/scheduling system to update information and job progress.
- Check that appointments are attended and completed within set timescales.
- Reschedule jobs when needed, ensuring the customers are kept in touch.
- Process invoices and general administrative duties.
- You will be confident in the use of computer programmes and be able to learn new systems quickly.
- Able to work in a fast-paced busy role, so able to multi-task and prioritise workload whilst always remaining calm and professional, especially when liaising with customers.
- You will have strong communication skills with a great telephone manner and have the confidence to deal with challenging customers.
- You will have experience working in a busy, customer-focused role or administration previously.
37 hours a week (Mon - Thurs 8.30 - 16.30 & Friday 8.30 - 16.00). After training may be able to work 4 days in office and 1 day from home.
Pay:£13.50 per hour.
Customer Service Administrator in Basingstoke employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Basingstoke
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. This will help you feel more confident and polished when speaking with potential employers.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During interviews, be prepared to discuss how you've successfully managed multiple tasks in fast-paced environments. Use specific examples to illustrate your skills.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Customer Service Administrator in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fast-paced customer service roles. We want to see how you've handled busy environments and what IT skills you bring to the table!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your confident telephone manner and attention to detail. Let us know why you're excited about this role and how you can contribute.
Show Off Your Communication Skills: Since you'll be dealing with customers and contractors, it's important to demonstrate your strong communication skills. We love seeing examples of how you've successfully managed challenging situations in the past.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at The Workshop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like booking appointments and handling customer queries. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Show Off Your IT Skills
Since the role requires great IT skills, be prepared to discuss your experience with various computer programmes. If you’ve used specific scheduling or booking systems before, mention them! It’s a great way to show you can hit the ground running.
✨Practice Your Telephone Manner
Given that you'll be dealing with customers over the phone, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable. Remember, a friendly tone can make all the difference!
✨Stay Calm Under Pressure
The job is in a fast-paced environment, so be ready to discuss how you handle stressful situations. Think of examples where you successfully managed multiple tasks or dealt with challenging customers while keeping your cool. This will show you’re the right fit for their busy office!
