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- Tasks: Resolve customer complaints and support them through the complaints journey.
- Company: Join a dedicated team focused on enhancing customer experience.
- Benefits: Gain valuable experience in complaint handling and decision-making.
- Why this job: Be a brand ambassador and make a real impact on customer satisfaction.
- Qualifications: Experience in complaint handling and strong communication skills are essential.
- Other info: Opportunity to collaborate with various departments and stakeholders.
The predicted salary is between 28800 - 43200 £ per year.
Do you have experience in complaint handling, resolutions and responsibility in decision making? If so, this role could be ideal for you! Working in a dedicated team, you will be resolving customer complaints verbally and in writing within a timely manner. You will be responsible for supporting customers through the complaints journey, investigating cases on their individual merits and coming to a decision on the outcome of the case. Duties and responsibilities Learn and become a customer experience expert and brand ambassador. Act as the first point of contact for customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next. Conduct investigations into complaints received and reach an outcome based on the merits of each case. Communicate your findings and outcome to customers, and stakeholders, clearly and concisely, constructing a strong verbal and written case. Liaise and develop a working relationship with other Departments across the organisation and external stakeholders, including the Ombudsman, contractors, and local councillors. Assist with any necessary feedback to individual colleagues, managers, or teams. Identify areas of the systems, processes, policies, or training that may cause complaints and suggest improvement opportunities. Knowledge, skills and experience required Exce…
Complaints Resolutions Officer employer: The Workshop Careers
Contact Detail:
The Workshop Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolutions Officer
✨Tip Number 1
Familiarize yourself with common complaint handling techniques and best practices. This will not only help you in the interview but also demonstrate your proactive approach to resolving customer issues.
✨Tip Number 2
Prepare examples from your past experiences where you successfully resolved complaints. Be ready to discuss the steps you took and the outcomes achieved, as this will showcase your problem-solving skills.
✨Tip Number 3
Research our company’s values and customer service philosophy. Understanding our brand will allow you to align your responses during the interview with what we stand for, making you a more attractive candidate.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves clear communication of findings, being articulate and concise will be key to impressing us during the selection process.
We think you need these skills to ace Complaints Resolutions Officer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in complaint handling and resolution. Use specific examples from your past roles to demonstrate your skills in decision-making and customer support.
Showcase Communication Skills: Since the role requires clear communication, both verbally and in writing, provide examples of how you've effectively communicated findings and outcomes in previous positions. Tailor your language to reflect clarity and conciseness.
Demonstrate Problem-Solving Abilities: Illustrate your ability to investigate complaints and reach fair outcomes. Include instances where you identified issues and suggested improvements, showcasing your proactive approach to problem-solving.
Personalize Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role. Mention why you are particularly interested in working with this company and how you can contribute to their customer experience goals.
How to prepare for a job interview at The Workshop Careers
✨Showcase Your Complaint Handling Experience
Be prepared to discuss your previous experience in handling complaints. Share specific examples of how you resolved issues and the impact of your actions on customer satisfaction.
✨Demonstrate Strong Communication Skills
Since this role involves communicating findings clearly, practice articulating your thoughts. Use concise language and be ready to explain complex situations in a straightforward manner.
✨Highlight Your Investigative Skills
Prepare to talk about your approach to investigating complaints. Discuss how you assess each case on its merits and the methods you use to gather information.
✨Emphasize Collaboration and Relationship Building
This position requires liaising with various departments and stakeholders. Share examples of how you've successfully collaborated with others to resolve issues or improve processes.
