At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming shopping experience.
- Company: Join The Works, where creativity and inspiration come to life.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Be a brand ambassador and inspire others through reading and creativity.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 10 - 12 £ per hour.
We don’t just sell products. We inspire reading, learning, creativity and play. You sell paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that bring families together. You give puzzles that reconnect memories. You ignite the spark within people, helping them unleash creativity, find new passions, hobbies or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Our Perks
- 25% colleague discount and exclusive double discount days
- MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities, tech and more
- Family friendly leave – enhanced maternity, paternity and adoption pay
- Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers
- Can-Do Academy – growth training and development opportunities
- Stream – early access to 50% of wages as you earn them
- Share scheme – own a piece of The Works
- 24/7 support for you and your family through Retail Trust Charity employee assistance programme and more
- Healthcare cash plan – support everyday healthcare costs
- Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving
Become a Retail Sales Assistant
You are the face of our brand on the shop floor – a true brand ambassador. Each day you create moments that make our customers smile. You deliver exceptional service, spark conversations and help customers with their shopping missions. You recommend products that delight them and keep the store stocked, tidy, safe and welcoming. You help create an environment where everything runs smoothly and everyone feels supported and included.
Being a Brand Ambassador
It’s the way you bring our brand to life daily through your smiling welcome, support of colleagues, encouraging conversations and inspiring creativity. Whether on the shop floor, distribution centre or support centre, you represent our products, services, values and behaviours positively and authentically.
Your Mission
- Deliver friendly, knowledgeable and efficient service to every customer
- Maintain excellent store standards including merchandising, cleanliness and stock replenishment
- Operate tills accurately and handle transactions with care
- Support with deliveries, stockroom organisation and product availability
- Follow all operational procedures, including health & safety and loss prevention
- As a keyholder (if applicable) open and close the store securely and support cash handling and store security
- Work collaboratively to meet store targets and KPIs
- Stay informed about promotions, products and services to help customers make informed choices
- Be a positive, professional and passionate brand ambassador
- Be prepared for physically demanding work, managing stairs and heavy stock
Skills / Behaviours That Will Set You Apart
- A passion for delivering great customer service
- Strong communication and interpersonal skills
- A team player with a positive, can-do attitude
- Reliable, punctual and flexible to work varied shifts
- Comfortable using tills and handling cash
- Previous experience in customer service or hospitality role
- Experience in a fast-paced, high-volume environment
- For keyholders: experience with store opening/closing and basic supervisory responsibilities
Keyholder Responsibilities
When you’re assigned keys you’ll receive an enhanced rate of pay to recognise additional management responsibilities and gain exposure to running a store. Responsibilities include opening and closing the store, cashing up and carrying out management tasks.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
We are Crafty – smart with what we’ve got. We are Caring – heart in every action. We are Can-do – energy that gets it done.
Promoting Diversity, Inclusion and Reasonable Adjustments
At The Works we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working and will try to support reasonable adjustments for interviews.
Retail Sales Assistant in Worksop employer: The Works
The Works is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and customer service are at the heart of everything we do. With generous benefits such as a 25% colleague discount, enhanced family leave, and extensive training opportunities through our Can-Do Academy, we empower our Retail Sales Assistants to grow both personally and professionally. Located in a supportive environment, you will be part of a team that inspires customers to explore their passions while enjoying a fulfilling career.
