Job Overview
Retail Sales Assistant – Keyholder © 8‑hour contract in the new store opened in August 2026. We are a retail group that inspires reading, learning, creativity and play. In this role you will be the face of the brand on the shop floor, delivering exceptional service and helping customers find the right products.
Responsibilities
- Deliver friendly, knowledgeable and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support deliveries, stockroom organisation and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- Work collaboratively with the team to meet store targets and KPIs.
- Stay informed about promotions, products and services to educate customers.
- Be a brand ambassador – positive, professional and passionate about the business.
- Manage physical demands of the role, including heavy stock and stair lifts.
Keyholder Responsibilities
- Open and close the store securely.
- Cash up and finalize the day’s financials.
- Carry out management responsibilities in the manager’s absence.
Skills & Behaviours
- Passion for delivering great customer service.
- Strong communication and interpersonal skills.
- Team‑player with a positive can‑do attitude.
- Reliable, punctual and flexible to work varied shifts.
- Comfortable with tills and cash handling.
- Previous experience in customer service or hospitality.
- Experience in a fast‑paced, high‑volume environment.
- For keyholders: experience with opening/closing and basic supervisory duties.
Benefits
- 25% colleague discount, with additional double‑discount days.
- MyWorks – access to exclusive online discounts across thousands of retailers.
- Family‑friendly leave, enhanced maternity, paternity and adoption pay.
- Holiday entitlement: 28 days (Bank holidays) or 33 days for deputy and store managers.
- Can‑Do Academy – instant access to further training and development.
- Stream – claim early access to 50% of wages as you earn them.
- Share scheme – participate in company ownership.
- 24/7 support via the Retail Trust Charity Employee Assistance Programme.
- Healthcare cash plan for everyday costs.
- Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Equality, Diversity & Inclusion
We are proud to have an inclusive culture where everyone can be themselves. All roles are open to people from under‑represented groups, including ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions about flexible working and will provide reasonable adjustments for interviews if required.
Retail Sales Assistant - Keyholder in West Kirby employer: The Works
The Works is an excellent employer, offering a supportive and collaborative work culture that values accuracy and attention to detail. With opportunities for professional growth and development, employees benefit from a hybrid working model that promotes work-life balance while being part of a dynamic team in Coleshill, Birmingham. The company also prioritises employee well-being through comprehensive benefits and a commitment to compliance and excellence in payroll operations.
