At a Glance
- Tasks: Support the Store Manager, lead the team, and ensure excellent customer service.
- Company: Join The Works, a vibrant retailer inspiring creativity and learning.
- Benefits: Enjoy 25% discount, flexible hours, and access to training and development.
- Other info: Inclusive culture with opportunities for growth and support for all.
- Why this job: Be a leader in a fun environment while making a real impact on customers.
- Qualifications: Experience in retail leadership and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Overview
The Works inspires reading, learning, creativity and play. You help customers discover products that spark creativity and meaningful moments.
Your Mission
- Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
- Take ownership of key operational areas such as stock management, merchandising, and compliance.
- Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
- Coach and develop team members, providing feedback and support to help them grow.
- Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
- Support recruitment, onboarding and training of new team members.
- Monitor store performance and contribute ideas to improve sales and efficiency.
- Ensure health & safety, cash handling, and loss prevention procedures are followed.
- Foster a positive, inclusive, and high-performing team culture.
Being a Brand Ambassador
As a brand ambassador at The Works, you represent our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty through how you show up. You support customers on the shop floor, in the distribution centre, or at the support centre, contributing to an exceptional customer experience.
Responsibilities
- Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
- Take ownership of stock management, merchandising, and compliance.
- Lead by example on the shop floor with high standards for service, presentation, and teamwork.
- Coach and develop team members, providing feedback and support to help them grow.
- Manage the store in the absence of the Store Manager.
- Support recruitment, onboarding, and training of new team members.
- Monitor store performance and contribute ideas to improve sales and efficiency.
- Ensure health & safety, cash handling, and loss prevention procedures are followed.
- Foster a positive, inclusive, and high-performing team culture.
Skills / Behaviours
- Experience in a supervisory or team leadership role within retail or customer service.
- Strong communication and interpersonal skills.
- Confident in leading a team and making decisions.
- Organised and able to manage multiple priorities.
- Customer-focused with a passion for delivering great service.
- Flexible and reliable, with a hands-on approach.
- Experience in a high-volume or value retail environment.
- Familiarity with retail systems and reporting tools.
- Experience supporting recruitment, training, or performance management.
Being a Great Leader
As a great leader with strong people skills, you create a team that feels supported and engaged. Inspire and motivate your team in line with our brand, values, and purpose. Lead your team to reach their potential and contribute to a successful store. Work collaboratively with support departments and peers. Provide constructive feedback to help the team improve, and support their well-being and aspirations through everyday conversations about performance and career development.
Perks
- 25% Colleague Discount; exclusive Double Discount days.
- MyWorks — access online discounts across retailers, holidays, utilities, tech and more.
- Family Friendly Leave — enhanced maternity, paternity and adoption pay.
- Holiday — 33 days, including bank holidays. Holiday allowance increases with long service.
- Can-Do Academy — access to further training and development.
- Stream — early access to 50% of wages as you earn them.
- Share Scheme — own a piece of The Works.
- 24/7 support for you and your family via Retail Trust Employee Assistance Programme.
- Healthcare Cash Plan to support everyday healthcare costs.
- Long service awards, pension, life assurance, Cycle to Work and charitable giving options.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
We are Crafty | Smart with what we've got. We are Caring | Heart in every action. We are Can-do | Energy that gets it done. We Listen. We Care.
Diversity, Inclusion & Reasonable Adjustments
We are proud to have an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers and LGBTQ+ communities. We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview, please let us know in your application and we'll help.
Retail Deputy Manager in Wellingborough employer: The Works
The Works is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and personal growth are at the forefront. As a Retail Deputy Manager, you will benefit from a supportive environment that prioritises employee development through training opportunities and a strong emphasis on teamwork. With perks like a generous holiday allowance, healthcare support, and a commitment to diversity, The Works is dedicated to ensuring that every team member feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Deputy Manager in Wellingborough
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including The Works, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Deputy Manager in Wellingborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like The Works that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at The Works will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about The Works and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at The Works
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at The Works, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at The Works!
