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- Tasks: Help solve tech issues and support our team while making a real impact.
- Company: Join The Works, a top-rated company inspiring creativity and learning.
- Benefits: Enjoy hybrid work options and be part of a fun, creative culture.
- Why this job: Make a difference in people's lives through technology and creativity.
- Qualifications: No specific experience needed; just bring your passion for tech and problem-solving.
- Other info: Be part of a team that values imagination and accessibility for everyone.
The predicted salary is between 30000 - 42000 £ per year.
Location Hybrid: 2-3 days in our Support Centre Why The Works? 10th Best Big Company to Work For 2024 – ‘Best Companies’ We don’t just sell products. We inspire reading, learning, creativity and play. The Works . It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching. This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you. Become a Technology Service Desk Analyst We’re looking for a Technology Service Desk Analyst to join our team! The purpose of the role is to respond effectively to incidents and requests restoring service or fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders. Your Mission Incident Management – Accurately logging, categorising, prioritising and owning incidents ensuring all relevant data is captured as early as possible in the lifecycle. Completing initial diagnostics, known error checks and resolving or functionally escalating incidents to resolver groups ensuring the right re…
Technology Service Desk Analyst employer: The Works
Contact Detail:
The Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common IT service desk tools and software. Being knowledgeable about ticketing systems and remote support tools can give you an edge during the interview process.
✨Tip Number 2
Brush up on your incident management skills. Understanding how to log, categorize, and prioritize incidents effectively will show that you are ready to hit the ground running in this role.
✨Tip Number 3
Prepare to discuss your communication skills. Since the role involves interacting with various stakeholders, being able to articulate your thoughts clearly and concisely is crucial.
✨Tip Number 4
Research The Works and its mission. Understanding the company's values and how they relate to creativity and learning will help you align your answers with their culture during the interview.
We think you need these skills to ace Technology Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technology Service Desk Analyst position. Understand the key responsibilities and required skills, such as incident management and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in IT support or customer service, and showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your background and skills can contribute to inspiring creativity and learning, as highlighted in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at The Works
✨Understand the Role
Make sure you have a clear understanding of what a Technology Service Desk Analyst does. Familiarize yourself with incident management processes and be ready to discuss how you would handle various scenarios.
✨Show Your Passion for Customer Service
Since this role involves engaging with customers and colleagues, demonstrate your passion for helping others. Share examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Prepare for Technical Questions
Expect technical questions related to IT support and incident management. Brush up on common troubleshooting techniques and be prepared to explain your thought process when diagnosing issues.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully and respond thoughtfully to questions.
