Retail Sales Assistant in Shenstone

We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. With your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.

Perks

• 25% Colleague Discount! – Plus, exclusive Double Discount days.
• MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
• Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream – Claim early access to 50% of your wages as you earn them – for when life happens.
• Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works.
• 24/7 support for you and your family – Through our partnership with Retail Trust Charity, employees receive an Employee Assistance Programme and more.
• Healthcare Cash Plan – To support your everyday healthcare costs.
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Role Overview

Become a Retail Sales Assistant – the face of our brand on the shop floor and a true brand ambassador. Each day you create moments that make our customers smile. You deliver exceptional service, spark conversations and help customers with their shopping missions. By knowing their interests you recommend products that surprise, delight and inspire them. You also keep the store well-stocked, tidy, safe and welcoming, supporting the team to create an environment where everything runs smoothly and every team member feels supported and included.

Responsibilities

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• As a Keyholder (if applicable), open and close the store securely, and support cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador – positive, professional, and passionate about what we do.
• Handle physical demands, including managing stairs and heavy stock, with support from the team.

Skills & Behaviours

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can-do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality.
• Experience in a fast-paced, high-volume environment.
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Keyholder Responsibilities

If you’re over 18, with training and support, you’ll join us as a keyholder, taking on extra responsibility and earning an enhanced rate of pay. This role offers exposure to store management and helps build skills for career progression.

• Opening and closing the store.
• Cashing up.
• Carrying out management responsibilities.

Our Purpose

To inspire reading, learning, creativity and play.

Our Values

We are Crafty – smart with what we’ve got. We are Caring – heart in every action. We are Can-do – energy that gets it done. We promote diversity, inclusion and reasonable adjustments.

Diversity & Inclusion

We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions about working hours and flexible working, and where possible, we will support you. If you require reasonable adjustments for an interview, let us know in your application and we’ll be happy to help.