Retail Store Manager in Waiting

Overview

Retail Store Manager – In Waiting – 40 hour contract. The Works inspires reading, learning, creativity and play. You sell products that unlock imagination and help families create lasting memories. Your passion and our products ignite the spark within people, unlocking new passions and rekindling fond memories.

Mission

• Delight and inspire every customer by leading a team that offers an exceptional retail experience. With brilliant product knowledge and a touch of magic, you wow our customers with additional products and services.
• Create a store experience that is fun, friendly, accessible and inclusive. Recruit team members who are full of potential, embodying our values and behaviours, to build a dream-team of retail superheroes.
• Collaboration is key! Join forces with fellow Retail Store Managers, Area and Regional teams to share best practices and encourage continuous growth across the teams – we win together.
• Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s.
• It’s not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you’ll make sure everything is picture-perfect.
• As a Retail Store Manager, you’ll be on the front lines, shoulder‑to‑shoulder with your team, creating an environment that’s always ready to welcome customers with open arms.
• A master of promotional change: You’ll be the magician behind transforming our space to align with the Matrix and the hottest seasonal trends.
• You’ll be a merchandising master, effortlessly placing products in both planogrammed and non‑planogrammed spaces. You’ll soon be looking at a high SKU count like your best game of Tetris!

Skills / Behaviours That Will Set You Apart

• Genuine and Authentic: Your positivity, creativity and passion for our brand and products shine through. Talking to people is your superpower, and customers can’t resist your helpful recommendations!
• Resilient Champion: You can handle the fast‑paced retail environment like a boss, juggling busy days, heavy deliveries and customers with ease. You’re the ultimate multitasking hero!
• Stock Management Guru: You tackle the challenge of sorting, pricing and merchandising deliveries like a pro! Embrace the boxes; they’ve got nothing on you!

Being a Great Leader

• Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
• Lead your team to reach their potential and steer your store to break records and get in the spotlight.
• Work collaboratively with support departments and peers.
• If something’s not quite right, speak up so we can work together to get it right or make it better – nobody is too proud for constructive feedback so we all win together!
• But let’s not forget the most important part… your team’s well‑being and aspirations. You’ll be their biggest supporter, cheering them on. You’ll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there.

Our Perks

• 25% Colleague Discount – Plus, exclusive Double Discount days!
• MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 33 days, including bank holidays.
• Wagestream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• Can‑Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
• Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family – Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan – To support your everyday healthcare costs.
• And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play – making lives more fulfilled.

Our Values

Crafty | Caring | Can‑do

Diversity, Inclusion and Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. And, where possible, we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!