Retail Store Manager

We don’t just sell products. We inspire reading, learning, creativity and play.

Because when people spend time doing what they love, it’s Time Well Spent.

And with the right passion – It All Starts With You.

Retail Store Manager

40 hour contract

Why The Works?

🏆 10th Best Big Company to Work For 2024 – ‘Best Companies’

We inspire reading, learning, creativity and play. The Works literally means everything. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far‑reaching.

This is more than toys, books and art supplies. It’s about inspiring people to read, learn, create and play. With the right passion, it all starts with you.

Your Mission

As a Retail Store Manager, you’ll be the captain of the shop floor, leading your team with energy and enthusiasm. Commercial success will be your mission, but you’ll do it with a twist of creativity and a sprinkle of magic. You’ll create unforgettable moments for our customers, leaving them with smiles and inspired to craft memories with our products!

• Delight and inspire every customer by leading a team that offers an exceptional retail experience. With brilliant product knowledge and a touch of magic, you’ll wow our customers with additional products and services.
• Create a store experience that’s fun, friendly, accessible and inclusive. Recruit team members who are full of potential, embodying our values and behaviours, to build a dream‑team of retail superheroes.
• Collaboration is key! Join forces with fellow Retail Store Managers, Area and Regional teams to share best practices and encourage continuous growth across the teams – we win together.
• Drive retail commerciality like a boss! Strive for fantastic sales and high performance across all KPIs.
• It’s not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you’ll make sure everything is picture‑perfect.
• As a Retail Store Manager, you’ll be on the front lines, shoulder‑to‑shoulder with your team, creating an environment that’s always ready to welcome customers with open arms.
• A master of promotional change: you’ll transform our space to align with the Matrix (no, not the movie!), and the hottest seasonal trends.
• You’ll be a merchandising master, effortlessly placing products in both planogrammed and non‑planogrammed spaces.

Skills / Behaviours That Will Set You Apart

• Genuine and Authentic: Your positivity, creativity and passion for our brand and products shine through. Talking to people is your superpower and customers can’t resist your helpful recommendations!
• Resilient Champion: You can handle the fast‑paced retail environment like a boss, juggling busy days, heavy deliveries and customers with ease. You’re the ultimate multitasking hero!
• Stock Management Guru: You tackle the challenge of sorting, pricing and merchandising deliveries like a pro!

Being a Great Leader

• Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
• Lead your team to reach their potential and steer your store to break records and get in the spotlight.
• Work collaboratively with support departments and peers.
• Speak up when something’s not quite right so we can work together to get it right.
• Support your team’s well‑being and aspirations, having everyday conversations about performance, career aspirations and development.

Our PERKS really are ‘The Works’

• 💪 25% Colleague Discount – Plus exclusive Double Discount days!
• 😎 MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• 🏡 Family Friendly Leave – Enjoy enhanced maternity, paternity and adoption pay.
• 🚀 Holiday – 33 days, including bank holidays.
• 💸 Wagestream – Claim early access to 50% of your wages as you earn them.
• 🎓 Can‑Do Academy – Grow your skills and career with instant access to further training and development.
• 🏬 Share Scheme – Own a piece of The Works!
• 💛 24/7 support for you and your family via the Retail Trust Employee Assistance Programme.
• 🩺 Healthcare Cash Plan – Support everyday healthcare costs.
• 🥳 And loads more – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play – making lives more fulfilled.

Our Values

We are Crafty 🎨 | We are Caring 💛 | We are Can‑do 🚀

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. You’ll have the opportunity to help give us that direction.

Promoting Diversity, Inclusion and Applying Reasonable Adjustments.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community.

We are open to discussions around working hours and flexible working, and where possible we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!