At a Glance
- Tasks: Engage customers, inspire creativity, and assist in store operations as a keyholder.
- Company: The Works is a vibrant retailer dedicated to inspiring reading, learning, and creativity.
- Benefits: Enjoy 25% discount, flexible hours, healthcare support, and access to exclusive discounts.
- Other info: Open to all backgrounds, with opportunities for growth and development.
- Why this job: Join a supportive team where your passion for creativity can shine and make a difference.
- Qualifications: No prior experience needed; just bring your enthusiasm and a love for helping others.
We don’t just sell products. We inspire reading, learning, creativity and play.
You could recommend the paint set that helps someone discover their inner artist. The book that inspires a future author. The game that brings a family together. Or the puzzle book that reconnects someone with a treasured memory.
You never know what future outcomes your customer interaction might spark, or who someone might become. With your passion and our products, you’ll help people discover new interests, explore their creativity, find a new hobby or reconnect with something they once loved.
The unseen possibilities are limitless - and it all starts with you.
Our Perks Are 'The Works'
MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
As a Sales Assistant, you’re the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you’re a big part of why.
Your mission is to deliver exceptional service, spark brilliant conversations and help customers with their shopping missions - whether they’re discovering new products they’ll love or finding the perfect gift for someone else.
Proactively approaching and engaging with customers is an essential part of this role. You’ll be starting friendly conversations to understand what each customer is looking for and make helpful recommendations from our product ranges.
You’ll also play a key role in keeping the store well-stocked, tidy, safe and welcoming. Alongside your teammates, you’ll help create an environment where everything runs smoothly and everyone feels supported and included.
In this role, every interaction, every conversation and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life – and that impact… It all starts with you.
Being a Brand Ambassador
Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity, or their love of reading. These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors.
Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way, whatever the environment, where ever you are. You help build trust, brand awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.
Your Mission
Proactively approach and engage with customers, start friendly conversations to understand what they’re looking for, and make helpful recommendations from our product range. This is an essential part of the role.
Deliver a friendly, knowledgeable and consistently amazing customer experience.
Stay informed about our products, promotions and services so you can help customers make informed choices.
Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.
Operate tills accurately and handle transactions with care.
Support with deliveries, stockroom organisation and product availability.
Follow all operational procedures, including health and safety and loss prevention.
Work collaboratively with your team to meet store targets and KPIs.
Be a brilliant brand ambassador - positive, professional and passionate about what we do.
This is an active role that involves working across different areas of the store, using stairs, handling deliveries and moving stock.
*As a Keyholder, if applicable, you’ll open and close the store securely and support with cash handling and store security. See the ‘Keyholder Responsibilities’ section below for more information
Skills / Behaviours That Will Set You Apart
You’re willing and able to proactively approach customers, start friendly conversations, understand what they’re looking for and make helpful recommendations from our product range - This is an essential part of the role.
You’re passionate about creating a brilliant customer experience.
You’re a supportive team player with a positive, can-do attitude.
You’re reliable, punctual and able to work a variety of shifts.
You’re comfortable learning to use tills and handle transactions accurately.
You can stay organised and contribute positively in a busy, fast-paced store environment.
Previous experience in retail, customer service or hospitality would be helpful, but it isn’t essential - what matters most is your willingness to learn and get involved to create an amazing customer experience.
Keyholder Responsibilities
If you’re aged 18 or over, you’ll be trained as a Keyholder, with all the support you need to take on additional responsibility and build valuable experience.
Our store teams can be small, so there will be times when you’re trusted to hold the keys and take responsibility for the store when a manager isn’t present. It’s a great opportunity to grow your confidence, develop valuable skills and gain first-hand experience of helping to run a store.
Whenever you’re assigned Keyholder responsibilities, you’ll receive an enhanced rate of pay for the time you carry them out.
With the appropriate training and support, your Keyholder responsibilities will include:
Opening and closing the store safely and securely.
Completing cashing-up and other end-of-day procedures accurately.
Taking responsibility for the smooth running of the store when a manager isn’t present.
Supporting colleagues and responding to customer or operational issues.
Following store security, health and safety, and loss-prevention procedures.
If you join us before turning 18, you’ll be trained as a Keyholder once you become eligible, giving you access to further development and enhanced pay whenever you carry out these responsibilities.
Our Purpose
To inspire reading, learning, creativity and play
Our Values
We are Crafty | Smart with what we've got.
We are Caring | Heart in every action.
We are Can-do| Energy that gets it done.
Promoting Diversity, Inclusion, and Reasonable Adjustments.
At The Works, we’re proud to have an inclusive culture where everyone can feel able to be themselves. Our roles are open to everyone, and we particularly welcome applications from people and communities that are under-represented in our business.
We’re open to conversations about working hours and flexible working and, where possible, we’ll try to support this. If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know. We’ll be happy to explore what support may help.
Retail Sales Assistant - Keyholder • Matlock, England, United Kingdom
#J-18808-Ljbffr
Retail Sales Assistant - Keyholder employer: The Works
At The Works, we are more than just a retail store; we are a community that inspires creativity and learning. Our supportive work culture fosters personal growth through initiatives like the Can-Do Academy, while our generous benefits, including a 25% colleague discount and family-friendly leave, ensure that our employees feel valued and empowered. Join us in creating memorable experiences for our customers in a vibrant environment where every interaction counts.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Keyholder
✨Tip Number 1
Show your passion for creativity and learning during the interview. Share personal stories about how books, games, or art have inspired you, as this aligns perfectly with The Works' mission.
✨Tip Number 2
Familiarise yourself with The Works' product range before your interview. Being able to discuss specific items and how they can inspire customers will demonstrate your enthusiasm and knowledge.
✨Tip Number 3
Highlight any previous retail experience, especially in fast-paced environments. Emphasising your ability to multitask and handle busy days will show that you're ready for the challenges of the role.
✨Tip Number 4
Be prepared to discuss how you would contribute to a supportive and inclusive team culture. Sharing examples of how you've worked collaboratively in the past can set you apart as a candidate who fits well with The Works' values.
We think you need these skills to ace Retail Sales Assistant - Keyholder
Some tips for your application 🫡
Show Your Passion:In your application, express your enthusiasm for The Works and its mission to inspire creativity and learning. Share personal experiences that highlight your love for reading, arts, or games, as this aligns with the company's values.
Highlight Relevant Skills:Emphasise skills that are crucial for a Retail Sales Assistant, such as customer service, multitasking, and stock management. Provide specific examples of how you've successfully used these skills in previous roles or situations.
Tailor Your CV:Make sure your CV is tailored to the Retail Sales Assistant position. Include relevant work experience, particularly in retail or customer-facing roles, and ensure it reflects the qualities The Works is looking for, like being genuine and resilient.
Craft a Compelling Cover Letter:Write a cover letter that not only outlines your qualifications but also conveys your personality. Use it as an opportunity to connect with the company's culture and values, showing how you would fit into their supportive and inclusive environment.
How to prepare for a job interview at The Works
✨Show Your Passion for Creativity
During the interview, express your enthusiasm for reading, learning, and creativity. Share personal experiences or stories that highlight how these values resonate with you, as this aligns perfectly with The Works' mission.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help customers, as this will showcase your ability to create a positive shopping experience.
✨Be Ready for Fast-Paced Scenarios
Expect questions about handling busy retail environments. Think of times when you successfully managed multiple tasks at once, such as dealing with deliveries while assisting customers, to demonstrate your resilience and multitasking abilities.
✨Embrace the Team Spirit
The Works values teamwork, so be prepared to discuss how you collaborate with others. Share examples of how you've supported colleagues in previous roles, as this will show that you're a team player who fits into their inclusive culture.
