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For Companies At a Glance
- Tasks: Engage customers, inspire creativity, and manage store operations as a keyholder.
- Company: Join The Works, a top-rated company dedicated to inspiring reading and creativity.
- Benefits: Enjoy 25% discount, flexible hours, healthcare support, and access to exclusive discounts.
- Why this job: Be part of a vibrant team that values creativity and inclusivity while making a real impact.
- Qualifications: No specific experience needed; just bring your passion for creativity and customer service.
- Other info: Opportunities for training and career growth, plus a supportive and fun work environment.
Job Description
12 hour contract
Why The Works?
?? 10th Best Big Company to Work For 2024 – 'Best Companies'
We don’t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Our Perks Are 'The Works'
- ?? 25% Colleague Discount! – Plus, exclusive Double Discount days!
- ?? MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- ?? Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- ?? Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
- ?? Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
- ?? Wagestream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- ?? Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
- ?? 24/7 support for you and your family – Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
- ?? Healthcare Cash Plan – To support your everyday healthcare costs.
- ?? And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Become a Retail Sales Assistant
As a Retail Sales Assistant at The Works, you’ll discover that this is not just a job. This is a mission to inspire people to read, learn, create and play!You’ll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious and motivating. Our customers will want to return, time and time again for more inspiration and products that satisfy their creative needs.Some of our colleagues are even BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in-store products – That's super cool with us!
Our Culture
The Works is an awesome place to… well, work! Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authentic you.Our environment is always moving and full of energy, yet we still make space to share must-watch TV recommendations, and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations!We are one team. You won’t find anyone too proud to roll up their sleeves here, with all hands-on-deck to inspire our customers and support each other.
Skills / Behaviours That Will Set You Apart
- Genuine and authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations!
- Resilient champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero!
- Stock magician: You tackle the puzzle of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you!
Keyholder Responsibilities
If you’re over *18, you’ll join as a keyholder. Our Retail Sales Assistants support our Store Management team to keep the stores running like clockwork by opening, closing, and running the store when needed, (holidays, days off, sickness etc), but don’t worry we’ll train you to do this.There are a lot of valuable skills to learn here that will benefit you in the future. You’ll also receive our additional keyholding pay enhancement when holding keys.
*Under 18?
That's cool. If you're under 18, you won't be able to complete keyholding duties just yet, but when you reach your 18th birthday, we'll get you set up for training so that you can earn the additional keyholding pay enhancement when on keyholder duties.
Our Purpose
To inspire reading, learning, creativity and play – making lives more fulfilled
Our Values
We are Crafty ?? | We are Caring ?? | We are Can-do ??
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
Retail Sales Assistant - Keyholder employer: The Works
Contact Detail:
The Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant - Keyholder
✨Tip Number 1
Show your passion for creativity and learning during the interview. Share personal stories about how books, games, or art have inspired you, as this aligns with The Works' mission to ignite imagination.
✨Tip Number 2
Familiarise yourself with The Works' product range before your interview. Being able to discuss specific items and how they can inspire customers will demonstrate your enthusiasm and knowledge of the brand.
✨Tip Number 3
Highlight your customer service skills by preparing examples of how you've positively impacted customers in previous roles. This will show that you can create a welcoming atmosphere that encourages repeat visits.
✨Tip Number 4
Emphasise your ability to multitask and handle a fast-paced environment. Share experiences where you've successfully managed multiple responsibilities, as this is crucial for a Retail Sales Assistant in a busy store.
We think you need these skills to ace Retail Sales Assistant - Keyholder
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for reading, learning, and creativity. Highlight any personal experiences or interests that align with The Works' mission to inspire others.
Tailor Your CV: Make sure your CV reflects the skills and behaviours mentioned in the job description. Emphasise your customer service experience, ability to multitask, and any relevant retail experience that showcases your capability as a keyholder.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your personality. Use it to tell a story about how you can contribute to the team and inspire customers at The Works.
Highlight Team Spirit: Mention your ability to work well in a team and support colleagues. The Works values a friendly and inclusive culture, so showcasing your collaborative spirit will resonate well with them.
How to prepare for a job interview at The Works
✨Show Your Passion for Creativity
During the interview, express your enthusiasm for reading, learning, and creativity. Share personal experiences or stories that highlight how these values resonate with you, as this aligns perfectly with the company's mission.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. The Works values genuine interactions, so be ready to discuss how you can create a welcoming atmosphere for customers.
✨Highlight Your Multitasking Abilities
Retail can be fast-paced, so share instances where you've successfully managed multiple tasks at once. This will show that you're capable of handling the demands of the role, especially as a keyholder.
✨Embrace the Company Culture
Familiarise yourself with The Works' values and culture. Be prepared to discuss how you embody traits like being crafty, caring, and having a can-do attitude, as these are essential for fitting into their team.
