At a Glance
- Tasks: Inspire creativity and assist customers in discovering products they love.
- Company: Join a vibrant team at The Works, where creativity thrives.
- Benefits: Enjoy a 25% discount, flexible hours, and access to training.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Be the face of our brand and create memorable customer experiences.
- Qualifications: Passion for customer service and teamwork; retail experience is a plus.
The predicted salary is between 10 - 12 £ per hour.
We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. With your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Benefits
- 25% Colleague Discount and exclusive Double Discount days
- Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
- Family Friendly Leave – maternity, paternity and adoption pay
- Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers
- Can‑Do Academy – instant access to training and development
- Stream – early access to 50% of your wages
- Share Scheme – share in the company
- 24/7 support for you and your family through partnership with Retail Trust Charity’s Employee Assistance Programme
- Healthcare Cash Plan – everyday healthcare costs
- Long service awards, pension, life assurance, Cycle to Work scheme, optional charity giving
About the Role
As a Sales Assistant, you are the face of our brand on the shop floor—a true brand ambassador. Every day, you create moments that make our customers smile and help them discover new products they love. You assist customers with their shopping missions, recommend items that surprise, delight and inspire them, and keep the store well‑stocked, tidy, safe and welcoming. Together with teammates, you create an environment where everything runs smoothly and everyone feels supported and included.
Responsibilities
- Deliver friendly, knowledgeable and efficient service to every customer
- Maintain excellent store standards, including merchandising, cleanliness and stock replenishment
- Operate tills accurately and handle transactions with care
- Support deliveries, stockroom organisation and product availability
- Follow all operational procedures, including health & safety and loss prevention
- As a Keyholder (if applicable), open and close the store securely, and support cash handling and store security
- Work collaboratively with the team to meet store targets and KPIs
- Stay informed about promotions, products and services to help customers make informed choices
- Be a brand ambassador – positive, professional and passionate about what we do
The role can be physically demanding; you will need to be comfortable managing stairs and moving heavy stock, but your supportive team will be there to help.
Skills and Behaviours
- Passion for delivering great customer service
- Strong communication and interpersonal skills
- Team player with a positive, can‑do attitude
- Reliable, punctual and flexible to work varied shifts
- Comfortable using tills and handling cash
- Previous experience in customer service or hospitality role
- Experience in a fast‑paced, high‑volume environment
- For Keyholders: experience with store opening/closing and basic supervisory responsibilities
Keyholder Responsibilities
If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience. It also gives you enhanced pay. When you’re assigned keys, you’ll be responsible for:
- Opening and closing the store
- Cashing up
- Carrying out management responsibilities
Purpose
To inspire reading, learning, creativity and play.
Values
We are Crafty – Smart with what we’ve got
We are Caring – Heart in every action
We are Can‑do – Energy that gets it done
EEO
We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working, and where possible we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help.
Retail Sales Assistant employer: The Works
At The Works, we are more than just a retail store; we are a community that inspires creativity and learning. Our supportive work culture fosters personal growth through initiatives like the Can-Do Academy, while our generous benefits, including a 25% colleague discount and family-friendly leave, ensure that our employees feel valued and empowered. Join us in a role where your passion for customer service can truly make a difference in people's lives, all within a welcoming and inclusive environment.
