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For Companies At a Glance
- Tasks: Lead a vibrant team, inspire creativity, and ensure an unforgettable customer experience.
- Company: Join The Works, a top-rated company that values creativity and community.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks.
- Why this job: Be a part of a mission to inspire reading and creativity in others.
- Qualifications: Strong leadership skills and a passion for retail and customer service.
- Other info: Inclusive culture with opportunities for personal growth and career progression.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Retail Deputy Manager
24 hour contractÂ
Why The Works?
10th Best Big Company to Work For 2024 – 'Best Companies'
We don’t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.The unseen possibilities are limitless, and it all starts with you.
Become a Retail Deputy Manager
As a Retail Deputy Manager you’ll help keep your store running like clockwork, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn create and play more, through creating unforgettable moments, smiles on faces and products to go home with to craft memories they’ll cherish!Taking the helm when the Store Manager is unavailable, you'll captain the ship taking responsibility for the team, store standards, customer experience and commercial targets.We recognise that our Team Leaders/Deputy Managers are our future Store Managers and beyond! So, we’ll actively support your personal development and career progression.
Your mission
- Stand-in for the Store Manager, taking responsibility for all metrics and the team if they’re away
- Foster a store atmosphere that's enjoyable, welcoming, and inclusive.
- Demonstrate progress in driving retail sales and achieving high performance across all key performance indicators (KPIs)
- Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s.
- It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect.
- Lead and coach the team by working shoulder-to-shoulder to provide an outstanding retail experience, ensuring each customer is delighted and inspired. Utilise your product knowledge and charm to introduce additional offerings.
- You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You’ll soon be looking at a high SKU count like your best game of Tetris!
Skills / Behaviours that will set you apart
- Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations!
- Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero!
- Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you!
Being a great leader
As a great leader with wonderful people skills, you'll create a team that's more than just co-workers — it's a team.
- Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
- Lead your team to reach their potential and steer your store to break records and get in the spotlight.
- Work collaboratively with support departments and peers. If somethings not quite right, provide quality constructive feedback so we can work as a team to get it right!
- But let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there
Our PERKS really are ‘The Works’
- 25% Colleague Discount! – Plus, exclusive Double Discount days!
- MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 33 days, including bank holidays. Plus, your holiday allowance increases with long service.
- Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
- Wagestream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family – Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
- Healthcare Cash Plan – To support your everyday healthcare costs.
- And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Our PurposeTo inspire reading, learning, creativity and play – making lives more fulfilled.Our ValuesWe are Crafty | We are Caring | We are Can-do
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
Retail Deputy Manager employer: The Works
Contact Detail:
The Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing The Works' website and social media. This will help you understand their values and mission, so you can show how you fit right in.
✨Tip Number 2
Practice your people skills! As a Retail Deputy Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare some questions! When you're in the interview, asking insightful questions shows your genuine interest in the role and the company. Think about what you want to know about the team dynamics or growth opportunities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Deputy Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for reading, learning, and creativity shine through. We want to see how you can inspire others just like we do at The Works!
Tailor Your Application: Make sure to customise your application to highlight your experience in retail and leadership. Use examples that demonstrate how you've helped teams succeed and created memorable customer experiences.
Be Authentic: We love genuine and authentic candidates! Don’t be afraid to show your personality in your application. Share your unique story and how it aligns with our values at The Works.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board to help inspire others!
How to prepare for a job interview at The Works
✨Know Your Products
Before the interview, dive deep into The Works' product range. Familiarise yourself with their books, games, and creative supplies. Being able to discuss specific products and how they inspire creativity will show your passion and understanding of the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others or improved team performance. Highlighting your leadership style and how it aligns with fostering an enjoyable and inclusive store atmosphere will impress the interviewers.
✨Demonstrate Your Customer Focus
Think of instances where you've gone above and beyond for customers. Be ready to share stories that illustrate your ability to create memorable experiences and inspire others. This will resonate well with their mission to delight and inspire customers.
✨Emphasise Your Resilience
Retail can be fast-paced and challenging, so be prepared to discuss how you handle pressure. Share examples of how you've managed busy days or heavy deliveries while maintaining high standards. This will show that you're the multitasking hero they're looking for!