At a Glance
- Tasks: Lead multiple retail locations and inspire teams to deliver amazing customer experiences.
- Company: Dynamic retail brand committed to inclusivity and exceptional service.
- Benefits: 25% discount, 33 days holiday, early wage access, and career development opportunities.
- Other info: Join a diverse team where everyone can be themselves and grow together.
- Why this job: Make a real impact by driving sales and creating fun store experiences.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
You will be at the helm of multiple retail locations, steering them toward success with your dynamic leadership and strategic vision.
Responsibilities
- Inspire, motivate, and develop high‑performing store teams to deliver exceptional customer experiences.
- Communicate with store teams and spend time with them in store to keep engagement high.
- Drive retail commercial performance across all KPI’s including sales, profitability, safety, store standards, pricing, and cost control.
- Drive operational excellence and achieve outstanding results across your designated retail area.
- Create store experiences that are fun, friendly, accessible and inclusive for colleagues and customers.
- Hire store managers who align with our purpose, values and mission; spot potential and use strengths to add value.
- Implement effective visual merchandising strategies to enhance the customer journey.
- Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement.
- Ensure the delivery of commercial targets including sales, profitability and cost control.
- Spend a significant portion of your time across the area, collaborating closely with teams to drive commercial success.
Qualifications
- Positive ambassador for our brand and values.
- Inspirational leadership style with a positive outlook.
- Passion for delivering exceptional customer service.
- People skills with a track record of developing high‑performing teams.
- Commercial acumen and ability to drive sales and profitability.
- Excellent communication and interpersonal skills.
- Collaborative mindset and willingness to work as one team with departments and colleagues.
- Ability to drive growth, maximise sales and profitability while leading a customer‑first service strategy.
- Willingness to support teams during store visits and share workload.
- Resilience in a dynamic retail environment.
- Innovative thinking and proactive problem‑solving approach.
Benefits
- 25% colleague discount.
- Exclusive online discounts across hundreds of retailers.
- Family‑friendly leave with enhanced maternity, paternity and adoption pay.
- 33 days holiday including bank holidays.
- Early wage access of up to 50% of earned wages.
- Training and career development through our Can‑Do Academy.
- Share scheme participation.
- 24/7 Employee Assistance Programme support.
- Health care cash plan.
- Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Diversity & Inclusion
We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working and will support reasonable adjustments for interview and work if needed. We are an equal opportunity employer and make no distinction on the basis of race, colour, religion, gender, national origin, age, disability, sexual orientation or any other protected characteristic.
Retail Area Sales Manager employer: The Works
As a Retail Area Sales Manager, you will thrive in a vibrant and inclusive work culture that prioritises exceptional customer service and employee development. With benefits like a generous colleague discount, extensive holiday allowance, and access to our Can-Do Academy for career growth, we empower our teams to excel and innovate. Join us in creating engaging store experiences while enjoying the support of a diverse community committed to your success.
