People Services Assistant

Location: 1‑2 days in our support centre per week. Hours: This role is working 33.75 hours per week. The working hours will be from 10am to 5:30pm, 5 days per week.

As the People Services Assistant reporting to the People Services Team Leader, you will support the People Team and our colleagues throughout the full colleague lifecycle journey. With strong communication skills and a willingness to learn, you will provide an excellent service to colleagues and stakeholders, ensuring smooth processes and compliance.

• Issue offer letters and contracts to new colleagues and answer queries, escalating to a People Services Advisor when required.
• Help set up new colleagues on our systems, including employee self‑service.
• Maintain processes to ensure new colleagues receive excellent onboarding, welcome communications, ID badges, and uniform as needed.
• Maintain an accurate organisational structure within relevant systems by executing the setup and deletion of roles, stores, and functions.
• Process changes to personal and contractual details, including relevant updates to systems and communications to colleagues.
• Support colleagues during important life moments such as maternity or paternity leave by providing timely and accurate query responses and communications.
• Monitor the right to work of new colleagues to ensure compliance with relevant legislation, escalating as required.
• Create and issue Confirmation of Employment letters for colleagues.
• Maintain and update the ‘meet the team’ document.
• Process new member requests for our Facebook group and remove leavers.
• Respond to day‑to‑day queries raised by colleagues in multiple forms efficiently.
• File documentation and process post and sending out of documents/equipment.
• Provide accurate and timely data entry as required.
• Deliver best‑in‑class service as measured by customer feedback.
• Use a seamless escalation process through to the People Services Advisors and ER Team.

• Basic HR knowledge and understanding of HR principles and practices.
• Experience in administration, managing various tasks and processes efficiently.
• Experience with HR systems – iTrent is an asset but not essential.
• Ability to support a busy function, juggling multiple responsibilities at once.
• Intermediate proficiency in Microsoft Word and Excel.
• Experience within a large retailer or multi‑location business is a plus.

• 25% colleague discount and exclusive double discount days.
• MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
• Family friendly leave – enhanced maternity, paternity and adoption pay.
• 33 days holiday including bank holidays, with the option to purchase an additional 5 days.
• Can‑Do Academy – instant access to training and development.
• Stream – claim early access to 50% of wages as you earn them.
• Share Scheme – enable employees to own a share of the company.
• 24/7 support for you and your family through an Employee Assistance Programme.
• Healthcare Cash Plan – support everyday healthcare costs.
• Other benefits – long service awards, pension, life assurance, Cycle to Work and optional charity giving.

We are proud to have an inclusive culture where everyone truly feels able to be themselves. The role is open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. Where possible, we’ll support reasonable adjustments for interviews and other work arrangements.