Retail Deputy Manager in Nottingham

The Retail Deputy Manager role involves supporting the Store Manager in leading the team and delivering an exceptional customer experience. You will help drive commercial performance, maintain high operational standards, and step up to lead the store in the absence of the Store Manager, ensuring smooth day-to-day operations.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Leadership Qualities

• Inspire and motivate your team in line with the employer brand, values, behaviours and purpose.
• Lead your team to reach their potential and steer your store to achieve outstanding performance.
• Work collaboratively with support departments and peers.
• Provide constructive feedback and support team wellbeing and career aspirations.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confidence in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Benefits

• 25% Colleague Discount.
• Access to exclusive online discounts across hundreds of retailers, holidays, utilities, and tech.
• Family Friendly Leave – enhanced maternity, paternity, and adoption pay.
• Holiday – 33 days, including bank holidays, with allowance increasing with long service.
• Can-Do Academy – grow your skills and career with access to further training and development.
• Stream – early access to 50% of wages as you earn them.
• Share Scheme – ownership opportunity in the company.
• 24/7 support through the Retail Trust Charity Employee Assistance Programme.
• Healthcare Cash Plan – support everyday healthcare costs.
• Long service awards, pension, life assurance, cycle to work scheme, and optional charity giving.

Diversity and Inclusion

Promoting Diversity, Inclusion and Applying Reasonable Adjustments. The Works is proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community, including those who identify as lesbian, gay, bi, trans, non-binary, or use another term. If you need reasonable adjustments for an interview, let us know in your application and we’ll be happy to help.