Location: Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham.
Why The Works?
We don’t just sell products. We inspire reading, learning, creativity and play. The Works literally means everything. Whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far‑reaching.
Merchandising Assistant
As a Merchandising Assistant you will play a key role in bringing our brand’s vision to life – transforming creative ideas into a seamless shopping experience for customers. Sitting at the heart of our Supply Chain team you will help shape what ends up on the store floor or on the website, ensuring the right products are in the right place, at the right time. This role goes beyond spreadsheets and stock counts – it’s about understanding customer behaviour, spotting trends before they take off, and working collaboratively to drive commercial success. By supporting everything from sales analysis and stock planning to supplier communications and product launches, you will help to create ranges that not only meet demand but inspire it.
Your Mission
- Take ownership of deliveries: monitoring deliveries and stock levels with suppliers accordingly.
- Sign off shipments in accordance with critical path and stock target parameters.
- Review Distribution Centre and store stock: weekly reviews to ensure optimisation of stock in stores and DC.
- Raise and manage new orders on the system.
- Ensure all information is correctly attributed in the system for analysis.
- Prepare weekly sales and stock performance reports.
- Provide relevant analysis to support correct business decisions.
- Highlight lines and recommend actions based on over‑and under‑performing lines.
- Assist with range planning and product sign‑offs.
- Work closely with the Allocation team to ensure allocation reflects range planning and store distribution, setting up the product teams.
- Manage exceptions reporting within Slimstock to proactively support stock management and optimise sales.
Skills & Behaviours
- Your tech‑savvy: strong command of Microsoft Excel, Word and Outlook and passion for exploring new systems.
- Numbers don’t scare you: enjoy analysing data, spotting trends and using insights to drive smart decisions.
- Experience in retail: bring positivity, energy and a can‑do attitude to customer‑facing interactions.
- Attention to Detail: sharp eye for accuracy and ensuring everything is done right the first time.
Benefits
- 25% Colleague Discount and exclusive double discount days.
- MyWorks access: exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
- Family Friendly Leave: enhanced maternity, paternity and adoption pay.
- Holiday: 33 days including bank holidays.
- Holiday Purchase: purchase an additional 5 days.
- Can‑Do Academy: grow your skills and career with instant access to further training and development.
- Stream: claim early access to 50% of your wages as you earn them.
- Share Scheme: own a piece of The Works.
- 24/7 support for you and your family: partnership with Retail Trust providing an Employee Assistance Programme and more.
- Healthcare Cash Plan: support everyday healthcare costs.
- And additional benefits: Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Purpose
To inspire reading, learning, creativity and play.
Values
- We are Crafty | Smart with what we've got.
- We are Caring | Heart in every action.
- We are Can‑do | Energy that gets it done.
- We Listen. We Care.
Diversity and Inclusion
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview, let us know in your application and we’ll be happy to help.
