Retail Store Manager in Waiting - Central / West London

We don’t just sell products. We inspire reading, learning, creativity and play. Because when people spend time doing what they love, it’s Time Well Spent. And with the right passion - It All Starts With You.

This is a Store Manager in Waiting role, you will initially be responsible for the stores that require support across the Central / West London area, until a permanent store becomes available (You’ll need to accept the first permanent store offered to you).

As a Retail Store Manager, you will be the captain of the shop floor, leading your team with energy and enthusiasm. Commercial success will be your mission, but you will do it with a twist of creativity and a sprinkle of magic. You will create unforgettable moments for our customers, leaving them with smiles on their faces and inspired to craft memories they’ll cherish with our products!

Through recruiting and nurturing your very own diverse team, you will support your team by helping them to grow and achieve their potential. But don’t forget to have fun along the way – it’s in our DNA after all! We believe that a high performing team is a happy and engaged team. You will spend a lot of time on the shop floor, working alongside your team, driving commerciality and setting the pace. You will showcase an inspirational customer experience by creating ‘moments that matter’ with our customers.

Your Mission

• Delight and inspire every customer by leading a team that offers an exceptional retail experience.
• Create a store experience that’s fun, friendly, accessible, and inclusive.
• Recruit team members who are full of potential, embodying our values and behaviours, to build a dream-team of retail superheroes.
• Collaboration is key! Join forces with fellow Retail Store Managers, Area and Regional teams, to share best practices and encourage continuous growth across the teams.
• Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s.
• Your store will shine with excellent standards and impeccable merchandising.
• You will be on the front lines, shoulder-to-shoulder with your team, creating an environment that’s always ready to welcome customers with open arms.
• You will be the magician behind transforming our space to align with the hottest seasonal trends.
• You will be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces.

Skills / Behaviours That Will Set You Apart

• Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through.
• Resilient Champion: You can handle the fast-paced retail environment, juggling busy days, heavy deliveries, and customers with ease.
• Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro!

Being a Great Leader

• As a great leader with wonderful people skills, you will create an environment that’s more inclusive than just co-workers — it’s a team.
• Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
• Lead your team to reach their potential and steer your store to break records.
• Work collaboratively with support departments and peers.
• Support your team’s well-being and aspirations.

Our PERKS really are ‘The Works’

• 25% Colleague Discount! Plus, exclusive Double Discount days!