At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards as a Retail Sales Assistant.
- Company: Join The Works, a creative retailer with a passion for inspiring learning and play.
- Benefits: Enjoy 25% discount, flexible hours, and access to training and development opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Be the face of the brand and make a real impact in a fun retail environment.
- Qualifications: Customer service experience and a positive, can-do attitude are essential.
The predicted salary is between 24960 - 28000 £ per year.
The Works, a retailer specialising in creative products, is opening a new store in June 2026 and is looking for a Retail Sales Assistant who can also act as a Keyholder. You will be the face of the brand on the shop floor, delivering exceptional customer service and supporting the team in maintaining store standards.
Responsibilities
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- Act as a Keyholder when required: open and close the store securely, cash up, and carry out basic supervisory responsibilities.
- Work collaboratively with the team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Represent The Works as a brand ambassador – positive, professional and passionate about the products.
Keyholder Responsibilities
- Open and close the store.
- Cash up at closing.
- Carry out management responsibilities during the manager’s absence.
- Receive enhanced pay for keyholder duties.
Skills and Behaviours
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can-do attitude.
- Reliable, punctual and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality.
- Experience in a fast-paced, high-volume environment.
- For Keyholders – experience with store opening/closing and basic supervisory responsibilities.
Benefits and Perks
- 25% colleague discount and exclusive double discount days.
- MyWorks – access to online discounts across hundreds of retailers.
- Family-friendly leave including enhanced maternity, paternity and adoption pay.
- Holiday entitlement of 28 days (or 33 days for Deputy and Store Managers).
- Can-Do Academy – instant access to further training and development.
- Early wage claim – 50% of wages available as you earn them.
- Share scheme – own a piece of The Works.
- 24/7 support for you and your family through the Retail Trust Charity Employee Assistance Programme.
- Healthcare Cash Plan.
- Long-service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
- We are Crafty – smart with what we’ve got.
- We are Caring – heart in every action.
- We are Can-do – energy that gets it done.
- We promote diversity, inclusion and apply reasonable adjustments.
Equality, Diversity and Inclusion
The Works is an equal opportunity employer. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview, let us know in your application and we’ll be happy to help.
Retail Sales Assistant - Keyholder in Kingston upon Thames employer: The Works
The Works is an exceptional employer that values creativity and customer service, offering a supportive work culture where every team member can thrive. With benefits like a generous colleague discount, access to training through the Can-Do Academy, and a commitment to diversity and inclusion, employees are empowered to grow both personally and professionally. Located in a vibrant retail environment, this role as a Retail Sales Assistant - Keyholder not only provides meaningful work but also the opportunity to be part of a passionate team dedicated to inspiring creativity and learning.
