Retail Sales Assistant - Keyholder
8 hour contract
Why The Works?
10th Best Big Company to Work For \'Best Companies\'
We don\'t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member\'s memory.
You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.
The unseen possibilities are limitless, and it all starts with you.
Our Perks Are \'The Works\'
- 25% Colleague Discount - Plus, exclusive Double Discount days
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
- Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
- Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
- Stream - Claim early access to 50% of your wages as you earn them – for when \'life\' happens
- Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works
- 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more
- Healthcare Cash Plan – To support your everyday healthcare costs.
- And loads more – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Become a Retail Sales Assistant
As a Retail Sales Assistant at The Works, you\'ll discover that this is not just a job. This is a mission to inspire people to read, learn, create and play
You\'ll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious and motivating. Our customers will want to return, time and time again for more inspiration and products that satisfy their creative needs.
Some of our colleagues are even BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in-store products - That\'s super cool with us
Our Culture
The Works is an awesome place to… well, work Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authentic you .
Our environment is always moving and full of energy, yet we still make space to share must-watch TV recommendations, and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations
We are one team. You won\'t find anyone too proud to roll up their sleeves here, with all hands-on-deck to inspire our customers and support each other.
Therole can be physically demanding and hard work - you\'ll need to be physicallycomfortable managing stairs and heavy stock, but our supportive team of crafty,caring, and can-do colleagues will be there to lend a helping hand
Skills / Behaviours That Will Set You Apart
- Genuine and authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can\'t resist your helpful recommendations
- Resilient champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You\'re the ultimate multitasking hero
- Stock magician: You tackle the puzzle of sorting, pricing, and merchandising deliveries like a pro Embrace the boxes; they\'ve got nothing on you
Keyholder Responsibilities
If you\'re over *18, you\'ll join as a keyholder. Our Retail Sales Assistants support our Store Management team to keep the stores running like clockwork by opening, closing, and running the store when needed, (holidays, days off, sickness etc), but don\'t worry we\'ll train you to do this.
There are a lot of valuable skills to learn here that will benefit you in the future. You\'ll also receive our additional keyholding pay enhancement when holding keys.
*Under 18?
That\'s cool. If you\'re under 18, you won\'t be able to complete keyholding duties just yet, but when you reach your 18th birthday, we\'ll get you set up for training so that you can earn the additional keyholding pay enhancement when on keyholder duties.
Our Purpose
To inspirereading, learning, creativity and play
Our Values
We are Crafty | Smart with what we\'ve got.
We are Caring | Heart in every action.
We are Can-do | Energy that gets it done.
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what\'s going great, and what needs a couple of tweaks to help make The Works the best place you\'ve ever worked You\'ll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we\'ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we\'ll be happy to help
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Grimsby
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Works, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Works!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Works, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Works and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Works that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Works
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
