Job Title
Retail Sales Assistant – Keyholder / 8 hour contract
Perks & Benefits
- 25% colleague discount
- Exclusive double discount days
- MyWorks – access to online discounts across many retailers, holidays and tech
- Family‑friendly leave, enhanced maternity, paternity and adoption pay
- Holiday – 28 days (including bank holidays) or 33 days for deputy and store managers
- Can‑Do Academy – training and development opportunities
- Stream – early access to 50% of wages as they are earned
- Share scheme opportunity
- 24/7 support through Retail Trust Charity, Employee Assistance Programme
- Healthcare cash plan
- Long service awards, pension, life assurance, cycle to work scheme and optional charity giving
Role Overview
As a Sales Assistant, you are the face of our brand on the shop floor and a true brand ambassador. Your mission is to deliver an exceptional customer experience, spark conversations, and help customers with their shopping missions. You will engage customers proactively, recommend products, and maintain a well‑stocked, tidy, safe and welcoming store.
Key Responsibilities
- Proactively approach and engage with customers and understand what they are looking for, making helpful recommendations.
- Deliver friendly, knowledgeable customer service.
- Stay informed about product promotions and services.
- Maintain excellent store standards: merchandising, cleanliness, stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support stockroom organisation and product availability.
- Follow operational procedures including health and safety and loss prevention.
- Collaborate with team to meet store targets and KPIs.
- Act as a brand ambassador – positive, professional, and passionate.
- Work across different areas of the store, using stairs, handling deliveries and moving stock.
- If applicable, open and close the store securely and support cash handling and security.
Keyholder Responsibilities (if assigned)
- Open and close the store safely and securely.
- Complete cashing‑up and other end‑of‑day procedures accurately.
- Take responsibility for the smooth running of the store when a manager is not present.
- Support colleagues and respond to customer or operational issues.
- Follow store security, health and safety, and loss‑prevention procedures.
Skills & Behaviours
- Willingness to proactively approach customers and make recommendations.
- Passion for creating a brilliant customer experience.
- Team player with a positive, can‑do attitude.
- Reliable, punctual and able to work a variety of shifts.
- Comfortable learning to use tills and handle transactions accurately.
- Organised and positive contributor in a busy, fast‑paced environment.
- Previous experience in retail, customer service or hospitality helpful but not essential.
Purpose
To inspire reading, learning, creativity and play.
Values
- Crafty – smart with what we have.
- Caring – heart in every action.
- Can‑do – energy that gets it done.
- Promoting diversity, inclusion and reasonable adjustments.
Inclusive Hiring
We welcome applicants from all backgrounds and particularly encourage individuals from under‑represented communities. Flexible working is discussed where possible. We support reasonable adjustments during the application or interview process.
Retail Sales Assistant - Keyholder in Greenhithe employer: The Works
The Works is an excellent employer, offering a supportive and collaborative work culture that values accuracy and attention to detail. With opportunities for professional growth and development, employees benefit from a hybrid working model that promotes work-life balance while being part of a dynamic team in Coleshill, Birmingham. The company also prioritises employee well-being through comprehensive benefits and a commitment to compliance and excellence in payroll operations.
