At a Glance
- Tasks: Support the Store Manager, lead the team, and deliver exceptional customer experiences.
- Company: Join a diverse and inclusive retail environment that values every individual.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Embrace a culture of inclusivity and support for all team members.
- Why this job: Be a key player in creating a welcoming shopping experience and inspiring your team.
- Qualifications: Experience in retail leadership and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Retail Deputy Manager – 27 hour contract
Responsibilities
As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience.
You will help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager’s absence.
You will be a role model for the team, motivating, coaching, and ensuring every shift runs smoothly.
Your mission is to deliver exceptional service, spark conversations, and help customers with their shopping missions by recommending products that surprise, delight, and inspire them.
You will also help keep the store well‑stocked, tidy, safe, and welcoming, creating an environment where everything runs smoothly and everyone feels supported and included.
- Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
- Take ownership of key operational areas such as stock management, merchandising, and compliance.
- Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
- Coach and develop team members, providing feedback and support to help them grow.
- Step up to manage the store in the absence of the Store Manager, ensuring smooth day‑to‑day operations.
- Support recruitment, onboarding, and training of new team members.
- Monitor store performance and contribute ideas to improve sales and efficiency.
- Ensure health & safety, cash handling, and loss prevention procedures are followed.
- Foster a positive, inclusive, and high‑performing team culture.
Qualifications
- Experience in a supervisory or team leadership role within retail or customer service.
- Strong communication and interpersonal skills.
- Confident in leading a team and making decisions.
- Organised and able to manage multiple priorities.
- Customer‑focused with a passion for delivering great service.
- Flexible and reliable, with a hands‑on approach.
- Experience in a high‑volume or value retail environment.
- Familiarity with retail systems and reporting tools.
- Experience supporting recruitment, training, or performance management.
- Diversity & Inclusion
We are proud to have an inclusive culture where everyone truly feels able to be themselves.
Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community.
We are open to discussions around working hours and flexible working and will support reasonable adjustments where possible.
If you need a reasonable adjustment for an interview, please let us know in your application.
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StudySmarter Expert Advice🤫
We think this is how you could land Retail Deputy Manager in Glasgow
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including The Works, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Deputy Manager in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like The Works that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at The Works will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about The Works and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at The Works
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at The Works, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at The Works!
