Retail Sales Assistant – Keyholder
6‑hour contract
About the Role
As a Sales Assistant you are the face of our brand on the shop floor. Your daily mission is to deliver exceptional service, spark meaningful conversations and help customers find the right products for themselves or as gifts. You maintain an inviting, well‑stocked store, support teammates, and contribute to a positive, inclusive team environment.
Responsibilities
- Deliver friendly, knowledgeable and efficient service to every customer
- Maintain excellent store standards, including merchandising, cleanliness and stock replenishment
- Operate tills accurately and handle transactions with care
- Support deliveries, stockroom organisation and product availability
- Follow all operational procedures, including health and safety and loss prevention
- Work collaboratively with your team to meet store targets and KPIs
- Stay informed about promotions, products and services to help customers make informed choices
- Represent the brand positively, professionally and with passion
- Manage physical demands such as moving stock and using stairs, with support from teammates
Keyholder Responsibilities
- Open and close the store securely
- Cash up and manage cash handling procedures
- Carry out basic supervisory responsibilities when a manager is not in store
Skills & Behaviours
- Passion for delivering great customer service
- Strong communication and interpersonal skills
- Team player with a positive, can‑do attitude
- Reliable, punctual and flexible for varied shifts
- Comfortable using tills and handling cash
- Previous experience in customer service or hospitality
- Experience in fast‑paced, high‑volume environments
- For Keyholders: experience with store opening/closing and basic supervisory duties
Benefits
- 25% Colleague Discount and exclusive double discount days
- Access to exclusive online discounts across hundreds of retailers through MyWorks
- Family‑friendly leave with enhanced maternity, paternity and adoption pay
- 28 holiday days (33 with bank holidays for Duty and Store Managers)
- Can‑Do Academy training and development opportunities
- Early wage claim of up to 50% of wages earned
- Share Scheme opportunities
- 24/7 support through an Employee Assistance Programme
- Healthcare Cash Plan for everyday healthcare costs
- Long service awards, pension, life assurance, cycle‑to‑work scheme and optional charity giving
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
- We are Crafty – smart with what we've got.
- We are Caring – heart in every action.
- We are Can‑do – energy that gets it done.
Diversity, Inclusion, and Reasonable Adjustments
We promote diversity and inclusion and apply reasonable adjustments. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are happy to discuss flexible working arrangements and reasonable adjustments during the interview process.
Retail Sales Assistant - Keyholder in Fleet employer: The Works
The Works is an excellent employer, offering a supportive and collaborative work culture that values accuracy and attention to detail. With opportunities for professional growth and development, employees benefit from a hybrid working model that promotes work-life balance while being part of a dynamic team in Coleshill, Birmingham. The company also prioritises employee well-being through comprehensive benefits and a commitment to compliance and excellence in payroll operations.
