Retail Sales Assistant Keyholder - Temporary Contract in Dunstable

We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. With your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.

Our Perks Are The Works

• 25% Colleague Discount – Plus, exclusive Double Discount days!
• MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Family Friendly Leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream – Claim early access to 50% of your wages as you earn them – for when life happens!
• Share Scheme – Own a piece of The Works.
• 24/7 support for you and your family – Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan – To support your everyday healthcare costs.
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Become a Retail Sales Assistant

As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you are a big part of why. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether it’s discovering new products they'll love or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well‑stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team.

Being a Brand Ambassador

Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading. These small interactions – the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors. Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.

Responsibilities

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support deliveries, stockroom organisation and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• As a Keyholder (if applicable), open and close the store securely, and support cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products and services to help customers make informed choices.
• Be a brand ambassador – positive, professional, and passionate about what we do.
• Physical demands may include managing stairs and heavy stock; supportive teamwork will assist.

Skills / Behaviours That Will Set You Apart

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can‑do attitude.
• Reliable, punctual and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast‑paced, high‑volume environment.
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

Keyholder Responsibilities

• Opening and closing the store.
• Cashing up.
• Carrying out management responsibilities.
• Receive enhanced rate of pay for holding keys.

Our Purpose

To inspire reading, learning, creativity and play.

Our Values

• We are Crafty – Smart with what we’ve got.
• We are Caring – Heart in every action.
• We are Can‑do – Energy that gets it done.

Promoting diversity, inclusion and applying reasonable adjustments.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non‑binary or use another term). We are open to discussions around working hours and flexible working. And, where possible, we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!