Retail Sales Assistant in Dundee

Why The Works?

We don’t just sell products.

We inspire reading, learning, creativity and play.

You sell the paint that turns someone into an artist.

You provide the book that unleashes an inner author.

You supply the games that help bring families together.

You give someone the puzzle book that reconnects them with a late family member’s memory.

You never know who someone will become.

So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.

The unseen possibilities are limitless, and it all starts with you.

• Our Perks
• 25% Colleague Discount; plus exclusive double discount days.
• My Works – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
• Family friendly leave – Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can‑Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens.
• Share Scheme – Own a piece of The Works.
• 24/7 support for you and your family – Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more.
• Healthcare Cash Plan – To support your everyday healthcare costs.
• Long service awards, pension, life assurance, cycle to work scheme and optional charity giving.
• Become a Retail Sales Assistant

As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador.

Every day, you create moments that make our customers smile.

They love visiting our stores, and you are a big part of why.

Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether it’s discovering new products they'll love, or finding the perfect gifts for someone else.

By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them.

You’ll also play a key role in keeping the store well‑stocked, tidy, safe and welcoming.

Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team.

In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life – and that impact starts with you.

• Your Mission
• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health and safety and loss prevention.
• As a keyholder (if applicable), you’ll open and close the store securely, and support with cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador – positive, professional, and passionate about what we do.
• The role can be physically demanding and hard work – you'll need to be physically comfortable managing stairs and heavy stock.

Skills / Behaviours That Will Set You Apart

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can‑do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast‑paced, high‑volume environment.
• For keyholders: experience with store opening/closing and basic supervisory responsibilities.
• Keyholder Responsibilities

If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience.

When you’re holding keys, you’ll receive an enhanced rate of pay.

You will be responsible for

• Opening and closing the store
• Cashing up
• Carrying out management responsibilities
• Our Purpose

To inspire reading, learning, creativity and play.

Our Values

We are craft, smart, caring and can‑do.

Diversity and Inclusion

We promote diversity, inclusion, and reasonable adjustments.

We are proud to have an inclusive culture where everyone feels able to be themselves.

Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community.

Working Hours

We are open to discussions around working hours and flexible working. Where possible, we will try to support this.

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