Information & Cyber Security Manager in Coleshill

Location: Hybrid - 1 - 2 days at our Support Centre in Coleshill, Birmingham.

At The Works, it all starts with our people, customers and the trust they place in us every day. As our Information & Cyber Security Manager, you'll play a vital role in protecting the technology, data and systems that keep our business running safely and securely.

Working closely with the Director of Technology Services, you'll lead our information and cyber security programme, helping to create a resilient, trusted and secure environment for colleagues and customers alike. From shaping and delivering our security strategy to managing risk, governance and compliance, you'll ensure we're prepared for today's challenges and tomorrow's opportunities.

Your Mission:

• Deliver the enterprise-wide information security strategy aligned to business objectives and regulatory requirements.
• Establish and govern security frameworks and policies (e.g. ISO 27001, NIST, PCI DSS, Cyber Essentials Plus), ensuring ongoing compliance and audit readiness.
• Lead security risk management, maintaining the risk register with clear ownership, mitigation plans, and effective tracking/reporting.
• Own the security programme roadmap and investment plan, prioritising initiatives to address risk, compliance, and business change.
• Oversee security operations and incident response, working with the outsourced SOC to ensure effective monitoring, escalation, and regulatory-compliant breach management.
• Manage threat and vulnerability capabilities, including penetration testing, threat intelligence, and proactive threat hunting across the estate.
• Own data security and regulatory compliance, including DLP strategy, PCI environments, DPIAs, and partnership with the DPO on GDPR obligations.
• Embed security into architecture and technology, ensuring security-by-design across platforms, cloud environments, and change programmes, supported by an effective tooling strategy (SIEM, EDR/XDR, DLP).
• Own third-party security and supplier assurance, managing vendors and ensuring ongoing compliance, risk visibility, and performance against SLAs.
• Build and lead a high-performing security function, driving team capability, stakeholder engagement, and a strong organisational security culture through awareness and training.

Skills/Behaviours That Will Set You Apart:

• Demonstrable experience in information security leadership roles.
• Strong working knowledge of GDPR, PCI DSS, ISO 27001, Cyber Essentials, and NIST Cybersecurity Framework.
• Experience running vulnerability management programmes and interpreting threat intelligence.
• Understanding of the retail-specific threat landscape and drive to keep abreast of threats.
• Experience managing SOC providers and security vendors, including SLA governance and escalation management.
• Hands-on or oversight experience with SIEM, SOAR, EDR/XDR, DLP, and vulnerability scanning tooling.
• Strong stakeholder communication skills, including the ability to translate technical risk into business impact.

As a great leader with wonderful people skills, you'll create an environment that's more than just co-workers — it's a team.

• Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose.
• Clear Communication: Ensure that your team understands the goals, expectations, and their roles.
• Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team.
• Provide Feedback: Offer constructive feedback regularly.
• Empower Your Team: Delegate tasks and trust your team to handle them.
• Conflict Resolution: Address conflicts promptly and fairly.
• Empathy: Understand and consider the feelings and perspectives of your team members.

Our PERKS really are ‘The Works’:

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
• Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 33 days including bank holidays.
• Holiday Purchase - Purchase an additional 5 days.
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream - Claim early access to 50% of your wages as you earn them.
• Share Scheme - Own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme.
• Healthcare Cash Plan – To support your everyday healthcare costs.
• And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose: To inspire reading, learning, creativity and play.

Our Values: We are Crafty | Smart with what we've got. We are Caring | Heart in every action. We are Can-do | Energy that gets it done.

Each year, we run an anonymous colleague engagement survey to hear your feedback and suggestions.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments: At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves.