At a Glance
- Tasks: Be the face of our brand, delivering smiles and helping customers find their perfect products.
- Company: Join a vibrant retail team that values diversity and inclusion.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks.
- Other info: Flexible working options and a supportive culture await you!
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Passion for customer service and teamwork; previous experience is a plus.
The predicted salary is between 24960 - 28000 £ per year.
As a Sales Assistant, you are the face of our brand on the shop floor. You create moments that make customers smile and help them find products they love. You support the store’s efficiency by keeping the space well-stocked, tidy, safe, and welcoming.
Key Responsibilities
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- Work collaboratively with the team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Be a brand ambassador—positive, professional, and passionate about what we do.
Keyholder Responsibilities (If applicable)
- Open and close the store securely.
- Cash up and handle cash management.
- Carry out basic supervisory responsibilities.
Skills and Behaviours
- Passion for delivering great customer service.
- Strong communication and interpersonal skills.
- Team player with a positive, can-do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality.
- Experience in a fast-paced, high-volume environment.
- Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Benefits
- 25% colleague discount and exclusive double discount days.
- MyWorks: access to exclusive online discounts across retailers, holidays, utilities, tech and more.
- Family-friendly leave with enhanced maternity, paternity, and adoption pay.
- Holiday entitlement of 28 days (including bank holidays) or 33 days for Deputy and Store Managers.
- Can-Do Academy: instant access to training and development in areas that interest you.
- Stream: early access to 50% of wages as you earn them.
- Share scheme: ownership of a piece of The Works.
- 24/7 support through Retail Trust Charity, providing an Employee Assistance Programme.
- Health-cash plan to support everyday healthcare costs.
- Long service awards, pension, life assurance, Cycle to Work scheme, optional charity giving.
EEO and Inclusion Statement
We promote diversity, inclusion, and reasonable adjustments. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions about working hours and flexible working, and we support reasonable adjustments for interviews.
Retail Sales Assistant - Keyholder in Cheltenham employer: The Works
As a Retail Sales Assistant - Keyholder, you will thrive in a vibrant and inclusive work environment that prioritises customer satisfaction and employee well-being. With benefits like a generous colleague discount, access to training through the Can-Do Academy, and a supportive culture that values diversity, you will find ample opportunities for personal and professional growth while contributing to a team that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Keyholder in Cheltenham
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including The Works, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Sales Assistant - Keyholder in Cheltenham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like The Works that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at The Works will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about The Works and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at The Works
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at The Works, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at The Works!
