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- Tasks: Deliver exceptional customer service and create memorable shopping experiences.
- Company: Join The Works, a brand that inspires creativity and learning.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks.
- Other info: Opportunities for career growth and a supportive team environment.
- Why this job: Be a brand ambassador and make a real impact on customers' lives.
- Qualifications: Passion for customer service and strong communication skills required.
We don’t just sell products. We inspire reading, learning, creativity and play. Because when people spend time doing what they love, it’s Time Well Spent. And with the right passion - It All Starts With You.
8 hour contract
Why The Works?
- 25% Colleague Discount! - Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
- Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
- Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
- Healthcare Cash Plan – To support your everyday healthcare costs.
- And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
As a Sales Assistant, you’re the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they’ll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team.
In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life - and that impact… It all starts with you.
Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading. These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors.
Your Mission:
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- Work collaboratively with your team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Be a brand ambassador—positive, professional, and passionate about what we do.
The role can be physically demanding and hard work - you'll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!
Skills / Behaviours That Will Set You Apart:
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can-do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality role.
- Experience in a fast-paced, high-volume environment.
For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience. Whenever you’re holding keys, you’ll receive an enhanced rate of pay to recognise these additional management responsibilities.
Our Purpose: To inspire reading, learning, creativity and play.
Our Values: We are Crafty | Smart with what we’ve got. We are Caring | Heart in every action. We are Can-do | Energy that gets it done.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
Retail Sales Assistant in Cannock employer: The Works
Contact Detail:
The Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant in Cannock
✨Tip Number 1
Get to know the company! Before your interview, dive into The Works' mission and values. Show us that you’re not just another candidate but someone who genuinely cares about inspiring creativity and learning.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. We want to hear how you can create those memorable moments that make our customers smile.
✨Tip Number 3
Be ready to showcase your teamwork spirit! Share stories about how you’ve collaborated with others in previous roles. At The Works, we thrive on teamwork, so let us see how you fit into that picture.
✨Tip Number 4
Don’t forget to ask questions! Show us your enthusiasm by asking about the team culture or opportunities for growth. It’s a great way to demonstrate your interest and passion for the role.
We think you need these skills to ace Retail Sales Assistant in Cannock
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service and creativity shine through. We want to see how you can inspire others and make their shopping experience memorable!
Be Authentic: Don’t be afraid to show your personality! We love genuine people who can connect with our customers. Share a little about yourself and what makes you a great fit for The Works.
Tailor Your Application: Make sure to tailor your application to the role of Retail Sales Assistant. Highlight any relevant experience in customer service or teamwork, and mention how you embody our values of being Crafty, Caring, and Can-do.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at The Works
✨Know Your Products
Before the interview, take some time to familiarise yourself with The Works' products. Understand what they sell and how these items inspire creativity and learning. This knowledge will help you demonstrate your passion for the brand and show that you're ready to engage customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help someone or created a memorable experience. This will highlight your ability to be a brand ambassador and connect with customers on a personal level.
✨Emphasise Teamwork
Being a Retail Sales Assistant means working closely with your team. Be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where teamwork led to success, as this will show that you can contribute positively to the store environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how the store celebrates successes. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.