At a Glance
- Tasks: Deliver exceptional customer service and create memorable shopping experiences.
- Company: Join a vibrant team at The Works, inspiring creativity and learning.
- Benefits: Enjoy 25% discount, flexible leave, and access to training opportunities.
- Other info: Diverse and inclusive workplace with career progression opportunities.
- Why this job: Be the face of our brand and help customers discover their passions.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 10 - 12 £ per hour.
We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. With your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Perks
- 25% colleague discount plus exclusive double discount days
- MyWorks online discounts across hundreds of retailers, holidays, utilities, tech and more
- Family friendly leave with enhanced maternity, paternity and adoption pay
- Holiday – 28 days including bank holidays (33 for Deputy and Store Managers)
- Can‑Do Academy – training and development opportunities
- Stream – early access to 50% of wages as you earn them
- Share Scheme – chance to own a piece of The Works
- 24/7 support for you and your family through partnership with Retail Trust Charity
- Healthcare Cash Plan – support everyday healthcare costs
- Long service awards, pension, life assurance, cycle to work scheme and optional charity giving
About the Role
As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador. You create moments that make customers smile, deliver exceptional service, spark conversations, and help customers with their shopping missions. You get to recommend products that surprise, delight, and inspire. You also keep the store well stocked, tidy, safe and welcoming. Working with teammates you create an environment where everything runs smoothly and everyone feels supported and included.
Your Mission
- Deliver friendly, knowledgeable and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support deliveries, stockroom organisation and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- As a Keyholder (if applicable) open and close the store securely, support cash handling and store security.
- Work collaboratively with the team to meet store targets and KPIs.
- Stay informed about promotions, products and services to help customers make informed choices.
- Positively represent the brand with professionalism and passion.
The role can be physically demanding and require handling stairs and heavy stock.
Skills and Behaviours That Will Set You Apart
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can‑do attitude.
- Reliable, punctual and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality.
- Experience in a fast‑paced, high‑volume environment.
For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Keyholder Responsibilities
- Opening and closing the store.
- Cashing up.
- Carrying out management responsibilities.
When you hold keys, you receive an enhanced rate of pay and development opportunities. We provide training and support to help you progress in your career.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
We are Crafty – smart with what we've got. We are Caring – heart in every action. We are Can‑Do – energy that gets it done.
Diversity and Inclusion
We promote diversity, inclusion and applying reasonable adjustments. Our roles are open to all, including ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We discuss flexible working where possible and support appropriate interview adjustments.
Retail Sales Assistant in Burton upon Trent employer: The Works
At The Works, we are more than just a retail store; we are a community that inspires creativity and connection. Our supportive work culture fosters personal growth through the Can-Do Academy, while our generous benefits, including a 25% colleague discount and enhanced family leave, ensure that our employees feel valued and empowered. Join us in a role where your passion for customer service can truly make a difference in people's lives, all within a vibrant and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant in Burton upon Trent
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including The Works, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Sales Assistant in Burton upon Trent
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like The Works that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at The Works will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about The Works and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at The Works
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at The Works, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at The Works!
