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- Tasks: Support the Store Manager, lead the team, and deliver exceptional customer experiences.
- Company: The Works, a creative retail company inspiring reading and creativity.
- Benefits: Flexible hours, team environment, and the chance to inspire others.
- Other info: Join a supportive team and make a real impact in the community.
- Why this job: Ignite creativity and help customers discover their passions every day.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
18 hour contract
Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Become a Retail Deputy Manager
As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience. You’ll help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager’s absence. You’ll be a role model for the team - motivating, coaching, and ensuring every shift runs smoothly. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team.
Being a Brand Ambassador
Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day.
Retail Deputy Manager - Temporary Contract (Maternity Cover) in Birmingham employer: The Works
Contact Detail:
The Works Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Manager - Temporary Contract (Maternity Cover) in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into The Works' values and mission. This way, you can show how your passion for creativity and customer service aligns perfectly with what they stand for.
✨Tip Number 2
Practice your storytelling skills! When you're in the interview, share specific examples of how you've motivated a team or delivered exceptional customer service. We want to hear those inspiring moments that showcase your leadership abilities.
✨Tip Number 3
Be ready to demonstrate your product knowledge! Brush up on the latest trends in books, games, and arts and crafts. Showing that you’re clued up on what’s hot will impress the hiring team and prove you’re the right fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Retail Deputy Manager - Temporary Contract (Maternity Cover) in Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for creativity and customer service shine through. We want to see how you can inspire others and bring our brand to life!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Deputy Manager role. Focus on your leadership skills and any experience in retail that showcases your ability to motivate a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've delivered exceptional customer experiences or led a team to success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Works
✨Know Your Products
Before the interview, take some time to familiarise yourself with The Works' product range. Understand how each product can inspire creativity and learning. This knowledge will help you demonstrate your passion for the brand and show how you can connect customers with the right products.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead by example. Prepare examples of how you've motivated and coached a team in the past. Think about specific situations where you stepped up to resolve issues or improve team performance, as this will highlight your capability to support the Store Manager effectively.
✨Emphasise Customer Experience
Be ready to discuss how you would enhance the customer experience at The Works. Share ideas on how to spark conversations with customers and recommend products that align with their interests. This shows that you understand the importance of exceptional service and are eager to contribute to the store's success.
✨Demonstrate Your Brand Ambassadorship
Being a brand ambassador is key to this role. Think about what The Works means to you and how you can embody its values. During the interview, express your enthusiasm for inspiring others through creativity and learning, and how you plan to bring that energy to the team every day.