At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve store targets.
- Company: Join The Works, where creativity and imagination come to life.
- Benefits: Enjoy 25% discount, flexible working, and access to exclusive perks.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fun, creative environment while developing your leadership skills.
- Qualifications: Experience in retail management and strong leadership abilities required.
The predicted salary is between 25000 - 30000 £ per year.
We don’t just sell products. We inspire reading, learning, creativity and play. The Works. It literally means everything. Whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone.
Mission
- Lead, coach and develop the team to deliver excellent customer service and achieve store targets.
- Lead by example as a brand ambassador representing The Works and inspire the team.
- Take full ownership of store performance, using data and insights to drive results.
- Ensure high standards of visual merchandising, stock availability and store presentation.
- Recruit, onboard and train new team members, building a high‑performing, engaged team.
- Manage rotas, payroll and operational tasks to ensure efficient day‑to‑day running.
- Maintain compliance with health & safety, cash handling and loss prevention policies.
- Foster a positive, inclusive and supportive team culture where people feel developed and genuinely cared for.
- Collaborate with your Area Manager, other stores in your area and central teams to implement business initiatives and share feedback from the shop floor.
Skills and Behaviours
- Proven experience in a retail management role.
- Strong leadership and people development skills.
- Commercially focused with a track record of delivering results.
- Excellent communication, planning and organisational abilities.
- Confident using data to inform decisions and improve performance.
- Flexible, resilient and able to adapt to changing priorities.
- Experience in a high‑volume or value retail environment.
- Familiarity with retail systems and reporting tools.
- Experience managing recruitment, training and performance processes.
- Tech savvy with using back‑office systems, EPoS tills, emails and video calls.
Additional Leadership Responsibilities
- Inspire and motivate the team in line with our employer brand, values, behaviours and purpose.
- Lead the team to reach their potential and steer the store to break records.
- Work collaboratively with support departments and peers.
- Provide constructive feedback to improve the store and support your team’s well‑being and aspirations.
Benefits
- 25% colleague discount plus exclusive double discount days.
- MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
- Family friendly leave – enhanced maternity, paternity and adoption pay.
- 33 days holiday, including bank holidays.
- Stream – claim early access to 50% of your wages as you earn them.
- Can‑Do Academy – grow your skills and career with access to further training and development.
- Share scheme – ownership opportunity in The Works.
- 24/7 support for you and your family through partnership with the Retail Trust.
- Healthcare cash plan to support everyday healthcare costs.
- Long service awards, pension, life assurance, cycle to work scheme and optional charity giving.
Diversity, Inclusion and Reasonable Adjustments
At The Works we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours, flexible working and reasonable adjustments for interviews.
Retail Store Manager in Bexhill-on-Sea employer: The Works
At The Works, we are not just about selling products; we are dedicated to inspiring creativity and making learning accessible for everyone. As a Retail Store Manager, you will thrive in a supportive and inclusive work culture that prioritises employee development and well-being, offering extensive benefits such as a generous discount scheme, enhanced family leave, and access to training through the Can-Do Academy. Join us in a vibrant environment where your leadership can truly make a difference, and enjoy the unique opportunity to grow your career while fostering a team that feels valued and engaged.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager in Bexhill-on-Sea
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Works, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Works!
We think you need these skills to ace Retail Store Manager in Bexhill-on-Sea
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Works, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Works and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Works that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Works
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
