At a Glance
- Tasks: Inspire customers through exceptional service and help them discover amazing products.
- Company: Join a creative retail brand that values reading, learning, and play.
- Benefits: Enjoy discounts, flexible leave, training access, and healthcare support.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Be a key player in a fun environment while making customers smile.
- Qualifications: Passion for customer service and teamwork; previous experience is a plus.
The predicted salary is between 22000 - 25000 £ per year.
We don’t just sell products: we inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist, provide books that unleash inner authors, supply games that bring families together, and give puzzle books that reconnect people with memories. Your passion and our products help ignite the spark within people, fostering new passions, hobbies, or rekindling fond memories.
Benefits
- 25% colleague discount and exclusive double discount days
- MyWorks – access to online discounts across hundreds of retailers, holidays, utilities and more
- Family‑friendly leave with enhanced maternity, paternity and adoption pay
- Holiday – 28 days including bank holidays, or 33 days for deputy and store managers
- Can‑Do Academy – instant access to training and development
- Stream – claim early access to 50% of your wages as you earn them
- Share scheme – own a piece of The Works
- 24/7 support and employee assistance programme through Retail Trust Charity
- Healthcare cash plan for everyday healthcare costs
- Long‑service awards, pension, life assurance, Cycle to Work scheme and optional charity giving
Your Mission
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- As a Keyholder, open and close the store securely, and support cash handling and store security.
- Work collaboratively with your team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Be a brand ambassador—positive, professional, and passionate about what we do.
- Physical demand: manage stairs and heavy stock comfortably.
Skills / Behaviours That Will Set You Apart
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can‑do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality.
- Experience in a fast‑paced, high‑volume environment.
- For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Keyholder Responsibilities
- Opening and closing the store
- Cashing up
- Carrying out management responsibilities
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
- We are Crafty – smart with what we've got.
- We are Caring – heart in every action.
- We are Can‑do – energy that gets it done.
Inclusive Culture
We promote diversity, inclusion and reasonable adjustments. Roles are open to everyone, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. Flexible working arrangements are considered where possible. Reasonable adjustments for interviews can be requested during application.
Retail Sales Assistant - Keyholder in Bexhill-on-Sea employer: The Works
The Works is an exceptional employer that not only values creativity and learning but also fosters a supportive and inclusive work environment. With benefits like a generous colleague discount, access to training through the Can-Do Academy, and a commitment to employee well-being, we empower our Retail Sales Assistants to thrive both personally and professionally. Join us in inspiring others while enjoying a fulfilling career in a vibrant retail setting.
