Overview
We don’t just sell products. We inspire reading, learning, creativity and play. When people spend time doing what they love, it’s Time Well Spent. And with the right passion - It All Starts With You.
Retail Sales Assistant - Keyholder
4 hour contract
Why The Works?
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Perks
- 25% Colleague Discount – Plus exclusive double discount days
- MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
- Family Friendly Leave – Enhanced maternity, paternity and adoption pay
- Holiday – 28 days including bank holidays, or 33 days for Deputy and Store Managers
- Can-Do Academy – Training and development opportunities
- Stream – Early access to 50% of wages as you earn them
- Share Scheme – Own a piece of The Works
- 24/7 support for you and your family – Employee Assistance Programme through Retail Trust
- Healthcare Cash Plan – Support for everyday healthcare costs
- And loads more – Long service awards, pension, life assurance, Cycle to Work, charity giving
Become a Retail Sales Assistant
As a Sales Assistant, you’re the face of our brand on the shop floor - a brand ambassador. You create moments that make customers smile. You deliver exceptional service, spark conversations, and help customers with their shopping missions—discovering new products, or finding the perfect gifts. You’ll keep the store well-stocked, tidy, safe, and welcoming and work with teammates to ensure store operations run smoothly.
Your interactions bring our brand purpose, values and behaviours to life.
Being a Brand Ambassador
Being a brand ambassador is about how you bring our brand to life through everyday moments. It’s the smile, the warm welcome, helping colleagues with kindness, and guiding customers to discover new favorites. Whether on the shop floor, in the distribution centre, or at the support centre, you’ll represent our products, services, values and behaviours in a positive and authentic way. We are all Brand Ambassadors at The Works.
Your Mission
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support with deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- As a Keyholder (if applicable), open and close the store, support cash handling and store security.
- Work collaboratively with your team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Be a brand ambassador—positive, professional, and passionate about what we do.
- The role can be physically demanding; you should be comfortable with stairs and heavy stock with a supportive team to help.
Skills / Behaviours That Will Set You Apart
- A passion for delivering great customer service.
- Strong communication and interpersonal skills.
- A team player with a positive, can-do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Experience in customer service or hospitality.
- Experience in a fast-paced, high-volume environment.
- For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Keyholder Responsibilities
If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience. Our store teams can be small, so there will be times when you’re trusted to hold keys and take on some management responsibilities when a manager isn’t in store. It’s a great opportunity to grow your confidence and develop the skills that will help you progress in your career. When you’re assigned keys, you’ll be responsible for: Opening and closing the store; Cashing up; Carrying out management responsibilities. When you turn 18, we’ll provide training and support to become a Keyholder and benefit from the development opportunities and enhanced pay.
Our Purpose
To inspire reading, learning, creativity and play
Our Values
We are Crafty | Smart with what we have. We are Caring | Heart in every action. We are Can-do | Energy that gets it done.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
We are proud to have an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including under-represented groups. We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview, let us know in your application and we’ll help.
Retail Sales Assistant - Keyholder in Basildon employer: The Works
The Works is an excellent employer, offering a supportive and collaborative work culture that values accuracy and attention to detail. With opportunities for professional growth and development, employees benefit from a hybrid working model that promotes work-life balance while being part of a dynamic team in Coleshill, Birmingham. The company also prioritises employee well-being through comprehensive benefits and a commitment to compliance and excellence in payroll operations.
